Inpatient Admissions Booking Coordinator

NHS Borders; Melrose; On-site; GBP 21,000 - 30,000; Full time

Job summary

NHS Borders is seeking a motivated Booking Officer to provide an efficient inpatient booking service by coordinating elective admissions and bed capacity. You will liaise with wards, theatres and clinical teams to ensure coordinated patient flow and timely discharge planning.

A strong admin background in healthcare, excellent organisation and communication skills are essential to manage waiting lists and maintain accurate patient records in Trak.

Qualifications

• GCSEs or equivalent, including English and Maths, or relevant work experience.
• Proven administrative experience, ideally within a healthcare setting.
• Excellent organisation and time-management skills.
• Strong attention to detail and accuracy.
• Confident telephone manner and good written communication.
• Ability to prioritise work in a fast-paced environment.
• Professional, calm and patient-focused approach.

Responsibilities

• Book elective inpatient admissions in accordance with consultant availability, theatre schedules and bed capacity.
• Liaise with wards, theatres, pre-assessment clinics, clinical team and managers to ensure coordinated patient flow.
• Work collaboratively with colleagues to support service delivery and manage capacity pressures.
• Manage and maintain inpatient waiting lists, ensure accuracy and prioritisation. Accurately update and maintain patient records using Trak.
• Adhere to Trust policies, procedures and values.
• Participate in training, supervision and service improvement initiatives.
• Undertake other appropriate administrative duties as required by the service.

Skills

Organisational skills

Time-management

Attention to detail

Telephone manner

Written communication

Prioritisation

Professional, calm approach

Education

GCSEs incl English & Maths

Tools

TRAK

Nexus

Infix

Job description

NHS Borders is seeking a motivated Booking Officer to provide an efficient inpatient booking service by coordinating elective admissions and bed capacity. You will liaise with wards, theatres and clinical teams to ensure coordinated patient flow and timely discharge planning.

A strong admin background in healthcare, excellent organisation and communication skills are essential to manage waiting lists and maintain accurate patient records in Trak.