Booking Officer

NHS National Services Scotland; Melrose; On-site; GBP 19,000 - 24,000; Full time

Job summary

NHS Borders is seeking a motivated Booking Officer to provide an efficient inpatient booking service, coordinating elective admissions with consultants, theatres and bed capacity. You will liaise with wards, theatres and clinical teams to ensure smooth patient flow and accurate waiting list management.

The role requires organised, detail-oriented administration in a healthcare setting, with a professional, calm approach and strong communication skills for internal and external contacts.

Qualifications

• GCSEs or equivalent, including English and Maths, or relevant work experience.
• Proven administrative experience, ideally within a healthcare setting.
• Excellent organisation and time-management skills.
• Strong attention to detail and accuracy.
• Confident telephone manner and good written communication.
• Ability to prioritise work in a fast-paced environment.
• Professional, calm and patient-focused approach.

Responsibilities

• Book elective inpatient admissions in accordance with consultant availability, theatre schedules and bed capacity.
• Liaise with wards, theatres, pre-assessment clinics, clinical team and managers to ensure coordinated patient flow.
• Work collaboratively with colleagues to support service delivery and manage capacity pressures.
• Manage and maintain inpatient waiting lists, ensure accuracy and prioritisation. Accurately update and maintain patient records using Trak.
• Adhere to Trust policies, procedures and values.
• Participate in training, supervision and service improvement initiatives.
• Undertake other appropriate administrative duties as required by the service.

Skills

Administrative experience

Organisational skills

Attention to detail

Telephone manner

Prioritisation

Patient-focused

Education

GCSEs or equivalent incl English & Maths

Tools

TRAK

Nexus

Infix

Job description

OUR VALUES IN ACTION

• Care and Compassion
• Quality and Teamwork
• Dignity and Respect
• Openness, honesty and responsibility

Join Our Team at NHS Borders!

About the Role

We are looking for a motivated and organised Booking Officer to provide an efficient and patient-focused inpatient booking service by coordinating and scheduling elective inpatient admissions.

Key Responsibilities

• Book elective inpatient admissions in accordance with consultant availability, theatre schedules and bed capacity.
• Liaise with wards, theatres, pre-assessment clinics, clinical team and managers to ensure coordinated patient flow.
• Work collaboratively with colleagues to support service delivery and manage capacity pressures.
• Manage and maintain inpatient waiting lists, ensure accuracy and prioritisation. Accurately update and maintain patient records using Trak.
• Adhere to Trust policies, procedures and values.
• Participate in training, supervision and service improvement initiatives.
• Undertake other appropriate administrative duties as required by the service.

What We’re Looking For

Essential:

• GCSE’s or equivalent, including English and Maths, or relevant work experience
• Proven administrative experience, ideally within a healthcare setting.
• Excellent organisation and time-management skills
• Strong attention to detail and accuracy
• Confident telephone manner and good written communication
• Ability to prioritise work in a fast-paced environment
• Professional, calm and patient-focused approach

Desirable:

• Experience in a healthcare environment.
• Familiarity with NHS systems such as TRAK, Nexus, and Infix.
• Knowledge of basic medical terminology and the Data Protection Act.
• Knowledge of inpatient pathways, RTT targets and waiting list management

Our Values in Action

• Care and Compassion
• Quality and Teamwork
• Dignity and Respect
• Openness, Honesty and Responsibility

Whether you’re early in your career or looking to take the next step into a more senior role, NHS Borders offers a supportive environment where you can grow, influence change, and make a real impact.

To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.

As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK websitehere.

For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be foundhere.

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form

***PLEASE NOTE: We cannot accept late applications so please ensure your application is submitted early***

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.

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