Elective Admissions Team Lead - Ops & Staff Development

Royal United Hospitals Bath NHS Foundation Trust; Bath; On-site; GBP 32,000 - 45,000; Full time

Job summary

Royal United Hospitals Bath NHS Foundation Trust is seeking an Elective Admissions Booking Team Lead to provide full management support for the elective admissions process. You will oversee Booking Co-ordinators, manage admin support, and lead staff development while liaising with clinicians and managers to meet patient access targets.

You will also be involved in recruitment, training of new staff, and monitoring performance.

Qualifications

• Educated to GCSE/O Level or equivalent work experience.
• 3+ years recent experience in a customer/patient focused environment within a healthcare setting.
• Significant experience of waiting list management and booking.
• Experience of dealing with patient appointments over the telephone.
• Understanding and maintaining patient confidentiality.
• Experience of working in a fast paced changeable environment.
• Ability to work on own initiative, analyse information and make decisions.
• Experience of staff orientation and on-going team development.

Responsibilities

• Be responsible for the operational management of a given team of Booking Co-ordinators.
• Coordinate and monitor requests for annual/study leave and manage sickness absences; maintain leave records.
• Cross cover between Elective Admissions Team Leaders as needed.
• Involve in recruitment (short-listing, interviewing, selection).
• Participate in initiation and training of new staff.
• Identify performance management issues and address them.
• Undertake staff appraisals with Elective Admissions Manager.
• Attend meetings with Elective Admissions staff and cascade information to team.

Skills

Customer service

Communication

Staff management

Analytical thinking

Planning & organisation

Attention to detail

Education

GCSE/O level or equivalent

First line management course

Tools

Microsoft Office

Millennium

Surginet

Job description

Royal United Hospitals Bath NHS Foundation Trust is seeking an Elective Admissions Booking Team Lead to provide full management support for the elective admissions process. You will oversee Booking Co-ordinators, manage admin support, and lead staff development while liaising with clinicians and managers to meet patient access targets.

You will also be involved in recruitment, training of new staff, and monitoring performance.