Innovation Specialist

TN United Kingdom; United Kingdom; Remote; GBP 43,000 - 48,000; Full time

Job summary

Join a forward-thinking organization as an Innovation Specialist, where you will play a key role in enhancing service impact through technology. This role offers a unique opportunity to collaborate with various teams, identify innovative solutions, and drive improvements that matter to customers. You will lead user testing and leverage insights to implement effective changes, all while working in a supportive and dynamic environment. If you are passionate about technology and customer experience, this is the perfect opportunity to make a significant impact.

Qualifications

• Degree level education or proven intellectual capability required.
• Experience with technologies to deliver impactful services.

Responsibilities

• Identify opportunities for service improvement and innovation.
• Collaborate with technology services to enhance customer satisfaction.
• Lead user testing and drive innovation from concept to implementation.

Skills

Stakeholder Management

Analytical Skills

Problem-Solving

Customer Experience

Process Mapping

Critical Path Analysis

Leadership

Creative Thinking

Education

Degree Level Education

Job description

The provided job description contains some formatting issues, redundant information, and irrelevant content that can be improved for clarity and professionalism. Here is a refined version:

Job Title: Innovation Specialist

Date Posted: Tuesday, March 26, 2024

Location: Remote, United Kingdom

Working Time: Full-time

Job Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. In the UK, we employ around 5,000 people across the country to deliver impactful services, including assessments, health services, employability programmes, and specialist support. We do work that matters with people who care.

• Support the Head of Customer Journey in identifying opportunities for improvement and innovation, including with core technology, to enhance service impact and customer satisfaction.
• Collaborate with Technology Services to stay informed about technological opportunities and their potential application to core programmes.
• Identify opportunities for service improvements across the portfolio, leveraging customer and colleague feedback.
• Work with Technology Services to review and assess new products, emerging capabilities, and technology opportunities in the marketplace.
• Develop proof of concept proposals, test, evaluate, and, where successful, collaborate on translating these into supported live services and rollouts.
• Lead user testing and utilize customer insight data to drive innovation.
• Drive and test innovations from proof of concept to operational implementation.
• Support the introduction and rollout of technology-based improvements.

Salary Range

• Non-London applicants: £43,000 - £48,000
• London applicants: £47,000 - £52,000

Key Contacts & Relationships

Internal: Technology Services, Leaders across Max UK, Colleagues, Business Transformation Team

External: 10 x Commissioners

Qualifications & Experience

• Preferably educated to degree level or with proven intellectual capability.
• Proven experience working with a range of technologies to deliver effective, impactful services.

Individual Competencies

• Passionate about customer experience and technology impact.
• Detail-oriented with experience in process mapping and critical path analysis.
• Understanding of technical environments and architecture.
• Strong stakeholder management and communication skills.
• Innovative, creative, and customer-centric thinking skills.
• Analytical and problem-solving abilities.
• Leadership and coaching skills to foster a high-performance, customer-focused culture.

Additional Notes: Please note that if you are not a passport holder of the UK, a work permit may be required. Applications should be made via the 'Apply now' button. Bank or payment details should not be provided when applying. Created on 26/04/2025 by TN, United Kingdom.