Service Point Coordinator

ISS Facility Services UK; Birmingham; On-site; GBP 26,000 - 35,000; Full time

Job summary

ISS is seeking a ServicePoint Coordinator to support day-to-day administration and development of the ServicePoint Hub across the Department for Work and Pensions account. The role focuses on maintaining accurate compliance information, managing user permissions, and coordinating system updates.

The ideal candidate is highly organised, detail-oriented, and capable of working with data and stakeholders to improve system functionality and reporting.

Qualifications

• Organised and detail-focused professional with strong systems, data and stakeholder orientation.
• Experience maintaining compliance documentation, operational records and document libraries.
• Strong analytical capability with Excel, Power BI or similar reporting tools; able to generate insights for the DWP account.
• Excellent communication skills and ability to build relationships across stakeholders.

Responsibilities

• Manage daily administration and maintenance of the ServicePoint Hub system.
• Maintain compliance documentation and operating records, ensuring accuracy and currency.
• Support system users by managing permissions, troubleshooting, and coordinating system updates.
• Monitor system performance and contribute to improvements for better functionality and user experience.
• Experience administering document management, compliance, or business systems.
• Demonstrate strong organisational skills and attention to detail; communicate effectively with stakeholders across the DWP account.

Skills

Excel

Power BI

Stakeholder communication

Organisational skills

Attention to detail

Analytical skills

Job description

ISS is looking for a ServicePoint Coordinator to support the day-to-day administration and development of the ServicePoint Hub (SPH) across the Department for Work and Pensions (DWP) account.

This is an excellent opportunity for an organised and detail-focused professional who enjoys working with systems, data, and stakeholders to ensure critical operational and compliance information is accurate, accessible, and up to date.

Key responsibilities:

• Manage the daily administration and maintenance of the ServicePoint Hub system.
• Maintain compliance documentation, operational records, and document libraries, ensuring information is accurate and current.
• Support system users by managing permissions, troubleshooting issues, and coordinating system updates.
• Monitor system performance and contribute to ongoing improvements that enhance functionality and user experience.
• Experience administering document management, compliance, or business systems.
• Strong organisational skills and exceptional attention to detail.
• Good analytical skills with experience using Excel, Power BI, or similar reporting tools.
• Excellent communication skills with the ability to build relationships and support stakeholders across the DWP account.