Digital Change and Implementation Manager

DWP Digital; Manchester; Hybrid; GBP 41,892 - 51,201; Full time

Benefits offered by this job

Flexible working including flexible hours

Time off volunteering and charitable giving

Professional development opportunities

Discounts on shopping and activities

Interest-free loans for transport

Sports and social activities

Job summary

A leading government digital service in Manchester is seeking a Digital Change and Implementation Manager to ensure smooth deployment of digital services. This hands-on role involves planning, coordinating, and leading teams to achieve successful outcomes in a hybrid work environment. The ideal candidate will foster collaboration and innovation while ensuring high-quality delivery of key projects. Great benefits include flexible working, generous leave, and strong pensions.

Qualifications

• Demonstrates ability to understand and own roles, responsibilities, and business priorities.
• Encourages innovative ideas from a diverse range of colleagues.
• Crafts communications for senior stakeholders and executive teams.
• Delivers difficult messages with clarity and sensitivity.
• Creates and executes communication plans for large-scale IT changes.

Responsibilities

• Plan and coordinate deployments of digital services.
• Manage priorities and conflicts to deliver changes at pace.
• Drive collaboration across organizational boundaries.
• Support development strategies for MVP releases and iterative enhancements.
• Coach and mentor others in best practices for change and implementation.

Skills

Leadership & Priority Setting

Innovation & Inclusive Culture

Strategic Communication & Stakeholder Engagement

Sensitive Messaging & Impartiality

Change Communication Planning & Delivery

Tools

ServiceNow IT Service Management

Job description

Overview

Join to apply for the Digital Change and Implementation Manager role at DWP Digital.

This range is provided by DWP Digital. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Pay up to £46,547, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance.

We’re looking for a Digital Change and Implementation Manager to make sure new digital services land smoothly and deliver real benefits. You’ll plan and coordinate deployments, work closely with service teams, and embed agile ways of working across DWP. This is a hands-on, collaborative role where you’ll manage priorities, coach others, and help shape strategies for iterative releases.

DWP. Digital with Purpose.

We are looking for a Digital Change and Implementation Manager to join our community of tech experts in DWP Digital.

We’re using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives.

DWP is the UK’s largest government department. We help people into work, and make payments worth over £195bn a year to support and empower millions of people.

The scale of what we do is extraordinary, and our purpose is unique. We’d love you to join us.

What skills, knowledge and experience will you need?

• Leadership & Priority Setting - Demonstrates ability to understand and own roles, responsibilities, and business priorities. Communicates priorities, objectives, and expectations in a clear, motivating, and enthusiastic manner to maximise team performance.
• Innovation & Inclusive Culture - Encourages and recognises innovative ideas from a diverse range of colleagues and stakeholders. Creates an environment where individuals feel safe to challenge, take initiative, and know their contributions are valued.
• Strategic Communication & Stakeholder Engagement - Crafts communications that keep senior stakeholders and executive teams engaged and supportive of major changes. Explains complex issues in a clear and accessible way, using varied communication methods to meet individual needs and build trust.
• Sensitive Messaging & Impartiality - Delivers difficult messages with clarity and sensitivity, remaining persuasive when required. Maintains impartiality in discussions and respects diverse interests and opinions.
• Change Communication Planning & Delivery - Experienced in creating and executing communication plans for large-scale IT changes. Identifies and applies the most effective delivery methods, measures outcomes, and adapts when approaches do not work. Promotes a culture of experimentation, resilience, and continuous improvement.

You and your role

We’re looking for a Digital Change and Implementation Manager to help deliver successful business implementation of digital services across DWP. In this role, you’ll work with multiple Digital Service teams and a wide range of stakeholders to ensure deployments are well-planned, aligned with sprint delivery, and meet operational needs. You’ll play a key role in driving collaboration across organisational boundaries and embedding agile ways of working.

You’ll lead adaptive deployment planning, manage priorities and conflicts, and ensure changes are delivered at pace without compromising quality. You’ll support the development of strategies for MVP releases and iterative enhancements, working closely with service teams to realise benefits identified in business cases. You’ll also take ownership of your own learning and development, coaching and mentoring others in best practice for change and implementation.

This role sits within the DWP Place team, an internal platform powered by ServiceNow. Knowledge of ServiceNow IT Service Management, HR Service Delivery, and Security models is preferred.

Location: You’ll join us in one of our brilliant digital hubs in Blackpool or Manchester, whichever is most convenient for you.

Hybrid Working: We work a hybrid model - you’ll spend some time working at home and some time collaborating face to face in a hub.

Pay: We offer competitive pay of up to £46,547

Pension: You’ll get a brilliant civil service pension with employer contributions worth 28.97%.

Holidays: A generous leave package starting at 26 days rising to 31 days over time.

You can also take up to 3 extra days off a month on flexi-time. You’ll also get all the usual public holidays.

Benefits: We have a broad benefits package built around your work-life balance which includes:

• Flexible working including flexible hours and flex-friendly policies
• Time off volunteering and charitable giving
• Bring your authentic self to work with I Can Be Me in DWP
• Discounts and savings on shopping, fun days out and more
• Interest-free loans to buy a bike or a season ticket
• Sports and social activities
• Professional development, coaching, mentoring and career progression opportunities

Awards & Culture:

• DWP recognised as 2024 Diversity Employer of the Year
• Diverse and Inclusive Leadership at Digital Leaders Awards
• Best Place to Work in Digital category (Computing Digital Technology Leaders awards 2025)
• Recognised as one of the Best Public Sector Employers (2025 Women In Digital Awards)

Process

We know your time is valuable so our application and selection process is two stages:

• Apply: Complete your application on Civil Service Jobs. There’ll be full instructions when you click through.
• Interview: A single stage interview online.

Click Apply for more information and to start your application.