Innovation Centre EA: Customer Experience & Ops Support

Carrington Blake Recruitment; Maidstone; On-site; GBP 26,000 - 34,000; Full time

Job summary

Carrington Blake Recruitment is seeking an organised Executive Assistant to support the Innovation Manager and Innovation Centre Coordinator in Maidstone. You will ensure a superior customer experience and help monitor business support activity within a busy Innovation Centre.

The role requires professional communication, strong MS Office skills, and the ability to manage multiple tasks in a fast-paced environment. You will work closely with the Centre team to ensure priorities are met.

Qualifications

• Experience as an executive assistant or senior administrator.
• Strong customer service and stakeholder management.
• Experience providing business or operational support.
• Excellent organisation and time-management skills.
• Strong written and verbal communication.
• Good IT and Microsoft Office skills.
• Ability to work independently while supporting a wider team.

Responsibilities

• Provide day-to-day administrative and organisational support to the Innovation Manager and Centre Coordinator.
• Assist with the effective operation and smooth running of the Innovation Centre.
• Act as a professional and welcoming point of contact for customers, businesses and stakeholders.
• Ensure a consistently high level of customer service and experience.
• Respond to enquiries and provide appropriate support to customers and Centre users.
• Arrange and coordinate meetings, events and other Centre activities.
• Prepare correspondence, documents, reports and meeting materials.
• Maintain accurate records, databases and administrative systems.
• Provide administrative support towards business targets and activities.
• Assist with monitoring and recording business activity and outcomes.
• Work closely with the Innovation Manager and Coordinator to align priorities.
• Undertake general administrative duties to support the wider Innovation Centre team.

Skills

Executive Assistant / Personal...

Job description

Carrington Blake Recruitment is seeking an organised Executive Assistant to support the Innovation Manager and Innovation Centre Coordinator in Maidstone. You will ensure a superior customer experience and help monitor business support activity within a busy Innovation Centre.

The role requires professional communication, strong MS Office skills, and the ability to manage multiple tasks in a fast-paced environment. You will work closely with the Centre team to ensure priorities are met.