Business Support Coordinator

Carrington West; Portsmouth; On-site; GBP 21,000 - 30,000; Full time

Job summary

Carrington West in Portsmouth is seeking a Business Support Coordinator to help run daily operations, answer calls and emails, and provide a friendly, professional experience for employees and customers.

You will manage office tasks, support colleagues, coordinate meeting rooms, travel, and events, while ensuring documents and processes stay up to date. A proactive, organised individual with strong communication will thrive in this role.

Qualifications

• Experience in an office/administrative environment is preferred.
• Strong organisational skills and the ability to manage time effectively.
• Excellent written and verbal communication with a customer-focused mindset.

Responsibilities

• Handling general incoming calls and emails.
• Collecting and dealing with incoming and outgoing post.
• Office upkeep, including tidying the kitchen, watering plants, liaising with cleaners, and risk assessments.
• Maintaining stocks of stationery, kitchen supplies and other office consumables.
• Collecting and greeting visitors and suppliers.
• Assist with the organisation of company social events.
• Booking meeting rooms, accommodation & travel.
• Providing first line IT & cyber security support.
• Responding to customer emails and letters with accurate information.
• Supporting ESG strategy and audits.

Skills

Effective communication

Customer service

Organisation & time management

Office 365 suite

Attention to detail

Problem solving

Teamwork & interpersonal skills

Tools

Office 365 suite (SharePoint, Outlook, Word, Excel)

Job description

Are you the kind of person who loves keeping things organised, making life easier for others and being the person everyone knows they can rely on?

We’re looking for a Business Support Coordinator to play a key role in the smooth running of our business. As one of the first faces people see and a go-to person for support across the company, you’ll be at the heart of day-to-day life at Carrington West.

This is a varied role where no two days will look quite the same. From keeping the office running smoothly and supporting colleagues with their day-to-day needs, to providing a friendly, professional and helpful experience for our customers, you’ll be the glue that helps hold everything together.

We’re looking for someone who is organised, proactive and approachable, who takes pride in creating a great experience for both our employees and our customers. You’ll spot what needs doing, take ownership and be someone people trust to help get things sorted.

Primary Responsibilities

• Handling general incoming calls and emails.
• Collecting and dealing with incoming and outgoing post.
• General office upkeep, including, tidying the kitchen, watering plants, liaising with cleaning suppliers, and completing regular risk assessments etc.
• Maintaining stocks of stationary, kitchen supplies and other office consumables.
• Collecting and greeting visitors and suppliers
• Assist with the organisation of company social events.
• Booking meeting rooms, accommodation & travel
• General administration duties as they arise including but not limited to; issuing vouchers, updating & maintaining process documents, logging complaints, arranging valet, and completing references
• Providing first line IT & cyber security support

Other Responsibilities

• Liaising and providing support to the wider business as required
• Responding to customer emails and letters with accurate, relevant, and complete information
• Supporting the ESG strategy
• Supporting with document gathering for audits

Key Skills & Competencies

• Effective communication
• Customer service
• Strong Organisation & time management
• Office 365 including SharePoint, outlook, word, excel
• Attention to detail
• Problem solving
• Computer literacy
• Teamwork and interpersonal skills