InLife Coordinator: Frontline Customer Experience

Splend; Greater London; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Wellbeing support

Flexi leave

Sick days

Career growth platform

Wellness allowance

Job summary

Splend is seeking a friendly and proactive InLife Coordinator to greet customers at our Cricklewood hub and assist with vehicle handovers, inspections and contract queries. You’ll resolve issues face-to-face, document interactions, and work with fleet and sales teams to keep things moving smoothly.

You’ll need excellent customer service and clear communication, a calm approach under pressure, a full UK driving licence, and flexibility for Weekday hours plus Saturday rotation.

Qualifications

• Experience in a customer service role with focus on delivering a great customer experience.
• Strong communication and organisation skills with confidence managing customer expectations.
• Calm, professional and empathetic approach under stress.
• Enjoyment of variety and multitasking while staying organised.
• A full UK driving licence.
• Availability to work Monday - Friday (8:30am - 5:30pm) with Saturday rotation (9am - 4:30pm) – 4 weeks on / 4 weeks off.

Responsibilities

• Welcome customers who walk in or book appointments and assist with accident damage, warranty claims, breakdowns and contract queries with empathy and professionalism.
• Explain next steps, responsibilities and costs clearly and consistently in sensitive conversations about billing, repairs and contracts.
• Carry out vehicle damage inspections and document findings accurately.
• Identify issues early and resolve them before escalation or contract ending.
• Provide continuity from onboarding through to contract end with timely follow-up.
• Record every interaction in our CRM and vehicle systems (Zoho, Excel and Outlook) and complete needed admin to keep accounts and policies in order.
• Coordinate inspections, repairs and servicing with fleet and sales teams.
• Process insurance policies and manage bookings, ensuring customers follow contracts and company policies with balance of firmness and empathy.

Skills

Customer service

Communication

Organisational skills

Empathy

Driving licence

Tools

Zoho CRM

Excel

Outlook

Job description

Splend is seeking a friendly and proactive InLife Coordinator to greet customers at our Cricklewood hub and assist with vehicle handovers, inspections and contract queries. You’ll resolve issues face-to-face, document interactions, and work with fleet and sales teams to keep things moving smoothly.

You’ll need excellent customer service and clear communication, a calm approach under pressure, a full UK driving licence, and flexibility for Weekday hours plus Saturday rotation.