Infrastructure Support Engineer – 3rd Line & WIMS/OSD

Computacenter AG & Co. oHG; Bristol; On-site; GBP 42,000 - 56,000; Full time

Job summary

Computacenter is seeking a 3rd Line technical support specialist to manage Windows desktop imaging, WIMS, and OSD. You will deliver hands‑on support for SCCM, Group Policy, and deployed applications across the client’s estate, while helping with training and documentation.

The role requires governance vetting and strong collaboration with vendors. You will create standard Windows images, manage OS deployment sequences, and contribute to SOE testing and build fixes, ensuring high‑quality IT

Qualifications

• In-depth knowledge of Microsoft client operating systems (Windows 10/11).
• Experience with Active Directory and Group Policy administration.
• Proficient in SCCM and deployment tooling (MDT/ADK).
• Extensive desktop support experience in a corporate environment.
• Experience with WIMS management and OS deployment processes.
• Ability to document solutions clearly and professionally.
• Successful completion of high level government vetting.

Responsibilities

• Manage WIMS and OSD for the desktop environment.
• Develop and create standard Windows Image (WIM).
• Produce OSD task sequences for diverse hardware.
• Assist testing of new SOEs and troubleshoot build issues.
• Liaise with suppliers for fault fixes and upgrades.
• Document technical solutions in the Service Desk KB.
• Provide technical support and training to 1st/2nd line analysts.
• Test new hardware and draft user documentation.
• Investigate new products and solutions with recommendations.
• Create group policies and manage existing ones.
• Analyze and deploy Microsoft patches to desktops.

Skills

Windows 10/11

Active Directory

SCCM

Group Policy

Desktop support

WIMS management

MDT / Deployment Toolkit

OSD / image creation

Documentation

Vendor liaison

Tools

SCCM

MDT

ADK

Job description

Computacenter is seeking a 3rd Line technical support specialist to manage Windows desktop imaging, WIMS, and OSD. You will deliver hands‑on support for SCCM, Group Policy, and deployed applications across the client’s estate, while helping with training and documentation.

The role requires governance vetting and strong collaboration with vendors. You will create standard Windows images, manage OS deployment sequences, and contribute to SOE testing and build fixes, ensuring high‑quality IT