3rd Line IT Engineer - Windows Imaging & SCCM Specialist

Computacenter AG & Co. oHG; West of England, Hatfield; On-site; GBP 40,000 - 50,000; Full time

Job summary

Computacenter AG & Co. oHG is seeking a 3rd line desktop support specialist to manage WIMS/OSD for desktops and laptops. You will develop standard WIM images, create OSD task sequences, and troubleshoot build-related issues while liaising with suppliers for software/hardware fixes.

You will document solutions, provide training to 1st/2nd Line Service Desk Analysts, and contribute to a secure, efficient desktop environment. Government vetting clearance is required for this role.

Qualifications

• In-depth knowledge of Microsoft Windows client OS (Windows 10/11).
• Active Directory and GPOs understanding.
• Experience with SCCM and OS deployment tooling (MDT/ADK).
• Extensive desktop support experience in a corporate environment.
• Experience managing WIMS and related deployment tooling.
• Ability to complete high-level government vetting.

Responsibilities

• Manage WIMS and OSD for the desktop environment.
• Develop and create a standard WIM image.
• Produce OSD task sequencing for various hardware platforms.
• Assist in testing of newly created SOEs.
• Troubleshoot SOE or build-related issues.
• Liaise with suppliers to fix faults and implement software/hardware updates.
• Document technical solutions in the Service Desk knowledge base.
• Provide technical support and training to 1st/2nd Line Service Desk Analysts.
• Test and document new hardware.
• Write user documentation for front-office hardware/software.
• Investigate new products/solutions and provide recommendations.
• Create group policies and administer existing ones.
• Analyze, manage and deploy Microsoft patches to the desktop environment.

Skills

Windows 10/11

Active Directory

GPOs

SCCM

Group Policy administration

SOE management

OSD deployment

Documentation skills

Vendor liaison

Tools

MDT

ADK

Job description

Computacenter AG & Co. oHG is seeking a 3rd line desktop support specialist to manage WIMS/OSD for desktops and laptops. You will develop standard WIM images, create OSD task sequences, and troubleshoot build-related issues while liaising with suppliers for software/hardware fixes.

You will document solutions, provide training to 1st/2nd Line Service Desk Analysts, and contribute to a secure, efficient desktop environment. Government vetting clearance is required for this role.