Windows Platform Engineer: OSD, WIMs & SCCM Expert

Computacenter; Bristol; On-site; GBP 38,000 - 48,000; Full time

Job summary

Computacenter UK is seeking a skilled 3rd Line IT Support specialist to provide desktop hardware and software support, including SCCM, Group Policy, and Windows image management (WIMS) to supplement OSD for client devices. You will work across desktops, laptops and workstations on the client estate.

The role requires delivering effective, customer-focused IT services, contributing to SOE testing, documenting solutions, and achieving high-level government vetting.

Qualifications

• Experience with Windows 10/11 in enterprise environments.
• Strong Active Directory and GPO administration skills.
• Proven SCCM, OS Deployment and image management experience.
• Ability to complete government vetting requirements.

Responsibilities

• Management of WIMS and OSD for desktop environment.
• Development and creation of a standard WIM image.
• Production of OSD task sequencing for various hardware platforms.
• Assistance in testing of newly created SOEs.
• Troubleshooting of SOE or build-related issues.
• Liaising with suppliers to fix faults and implement upgrades.
• Documentation of technical solutions in the Service Desk knowledge base.
• Provide technical support and training to 1st/2nd Line Analysts.
• Testing and documentation of new hardware.
• Write user documentation to support front office hardware/software.
• Investigation into new products/solutions with recommendations.
• Creation of group policies and administration of existing ones.
• Analysis, management and deployment of Microsoft patches.

Skills

Windows OS

Active Directory

GPOs

Documentation

Customer service

SCCM

OS Deployment

Vendor liaison

Tools

SCCM

WIMS

OSD

ADK

MDT

Job description

Computacenter UK is seeking a skilled 3rd Line IT Support specialist to provide desktop hardware and software support, including SCCM, Group Policy, and Windows image management (WIMS) to supplement OSD for client devices. You will work across desktops, laptops and workstations on the client estate.

The role requires delivering effective, customer-focused IT services, contributing to SOE testing, documenting solutions, and achieving high-level government vetting.