Infrastructure Engineer

My Product Path; Slough; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

5% Bonus

25 days holiday + bank holidays

Generous employer pension scheme

Life assurance cover

Continuous professional development scheme

Job summary

A global technology company is seeking an Infrastructure Engineer to manage and support on-premise infrastructure along with cloud technologies. The ideal candidate will have strong experience in networking, firewalls, and virtualization platforms. Strong communication skills are essential as this role involves direct interaction with clients. The position offers a comprehensive package including a bonus and generous holidays.

Qualifications

• Experience working in on-premise infrastructure environments.
• Some working knowledge of cloud platforms such as Azure.
• Proficient in administering and supporting Windows Server environments.
• Strong troubleshooting skills with the ability to resolve complex infrastructure issues.

Responsibilities

• Manage and support on-premise infrastructure including firewalls and switches.
• Deliver troubleshooting and resolution of networking and server issues.
• Maintain security best practices across on-premise environments.
• Provide BAU support for businesses and escalate issues as needed.

Skills

On-premise infrastructure experience

Strong experience with firewalls

Networking technologies expertise

Windows Server administration

Virtualization knowledge

Veeam for backup and disaster recovery

Strong troubleshooting skills

Excellent communication skills

Basic knowledge of SQL

Education

Certifications like CCNA, VCP, or Microsoft Certified

Tools

Veeam

VMware ESXi

Microsoft Hyper-V

Job description

Overview

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Slough (2days), Maidenhead (1 day), 2 days at home

My Product Path are partnered with a global life safety organisation to recruit an Infrastructure Engineer to join a global technology team supporting a complex but fun technical infrastructure!

As a Tier 3 Infrastructure Engineer you will be responsible for managing and supporting on-premise infrastructure for our clients, with a focus on firewalls, networking (switches and wireless technologies), virtualization platforms (ESXi and Hyper-V), and Windows Server environments. You will also handle backup and disaster recovery solutions using Veeam and will have working knowledge of cloud technologies such as Azure. As this is a customer-facing role, strong communication skills are essential.

Responsibilities

• Manage, maintain and support on-premise infrastructure, including firewalls, switches, wireless networks, Windows Server roles (Active Directory, DNS, DHCP, NTFS), and virtualisation platforms (ESXi, Hyper-V).
• Administer and support backup and disaster recovery solutions, primarily using Veeam whilst leveraging the cloud for offsite solution.
• Deliver intermediate-level troubleshooting and resolution of issues related to networking, server infrastructure, and virtualisation.
• Provide support for cloud-based environments, with an intermediate working knowledge of Azure.
• Maintain comprehensive documentation of the infrastructure, configurations, and procedures.
• Ensure security best practices are implemented across on-premise environments, with a particular focus on firewalls and network segmentation.
• Providing BAU support for the businesses and supporting the junior engineers with escalation issues.
• Ensure detailed and comprehensive information is captured for each ticket, including user details, issue description, troubleshooting steps taken, and resolution.
• Categorise, prioritise, and assign tickets according to established procedures and service level agreements (SLAs).
• Maintain timely and accurate updates on ticket status and resolution progress throughout the ticket lifecycle.

Key Requirements

• Experience working in on-premise infrastructure environments.
• Some working knowledge of cloud platforms such as Azure.
• Strong hands-on experience with firewalls (configuration, management, and troubleshooting) and networking technologies (switches, wireless networks, NPS).
• Expertise in virtualisation platforms, including VMware ESXi and Microsoft Hyper-V.
• Proficient in administering and supporting Windows Server environments (Active Directory, DNS, DHCP, NTFS).
• Working knowledge of Veeam for backup and disaster recovery solutions.
• Basic to intermediate working knowledge of SQL
• Intermediate to advanced server hardware knowledge (Dell, HP, SANs, clusters)
• Strong troubleshooting skills with the ability to resolve complex infrastructure issues.
• Excellent communication skills, with experience working directly with clients.
• Experience with hybrid cloud infrastructure (on-premise to cloud integrations).
• Certifications such as CCNA, VCP, or Microsoft Certified.
• Familiarity with automation and scripting to enhance operational efficiency.

Package

• 5% Bonus
• 25 days holiday + bank holidays
• Generous employer pension scheme and life assurance cover
• Extended parental leave provision
• Continuous professional development scheme