Infrastructure & Cloud Support Engineer – Part Time – Great Dunmow

Catering; Great Dunmow; On-site; GBP 30,000 - 40,000; Part time

Benefits offered by this job

Hybrid work

Client-facing MSP environment

Job summary

Catering in the United Kingdom is seeking an experienced Infrastructure & Cloud Support Engineer to join a growing MSP. The role is part-time, 3 days per week, with a path to full-time and a hybrid working pattern close to client sites across Essex.

You will support Microsoft 365, Intune, Entra ID and Windows infrastructure, handling networking, backup, and disaster recovery, while delivering excellent customer service.

Qualifications

• Hands-on experience in MSP environments with Microsoft 365 and security tooling.
• Strong troubleshooting across Windows servers, AD, DNS/DHCP, and networking.
• Ability to manage client-facing tasks with clear communication.

Responsibilities

• Provide L2/L3 technical support across Microsoft 365, endpoints, servers and networks.
• Administer Microsoft 365, Entra ID and Intune.
• Support Windows Server, Active Directory, Group Policy, DNS and DHCP.
• Manage endpoint environments, including monitoring, patching and deployment.
• Troubleshoot networking, VPNs, firewalls, VLANs and multi-site connectivity.
• Manage and test backup and disaster recovery solutions.

Skills

Microsoft 365

Intune

Entra ID

Windows Server

Active Directory

Group Policy

Networking

Backup & DR

L2/L3 troubleshooting

PowerShell

Tools

Datto RMM

Hyper-V/VMware

Microsoft Defender

Autopilot

Conditional Access

Job description

Infrastructure & Cloud Support Engineer

Location: Great Dunmow, Essex
Salary: £30,000£40,000 FTE, depending on experience
Hours: Initially 3 days per week, with the opportunity to progress to full-time
Working: Hybrid / Client-facing MSP environment

We are seeking an experienced Infrastructure & Cloud Support Engineer to join a growing Managed Service Provider.

This is a hands-on role supporting a range of clients across Microsoft 365, Intune, Windows infrastructure, networking, endpoint management, backup and disaster recovery, alongside technical project work.

Key Responsibilities:

• Provide L2/L3 technical support across Microsoft 365, endpoints, servers and networks
• Administer Microsoft 365, Entra ID and Intune
• Support Windows Server, Active Directory, Group Policy, DNS and DHCP
• Manage endpoint environments, including monitoring, patching and deployment
• Troubleshoot networking, VPNs, firewalls, VLANs and multi-site connectivity
• Manage and test backup and disaster recovery solutions

About You:

• Microsoft 365, Intune and Entra ID
• Windows Server, Active Directory and Group Policy
• Windows 10/11 endpoint management
• Networking, including DNS, DHCP, VLANs, VPNs and firewalls
• Backup and disaster recovery
• L2/L3 troubleshooting

Experience with Datto RMM, Hyper-V/VMware, Microsoft Defender, Autopilot, Conditional Access or PowerShell would be advantageous.

We are looking for someone with strong technical fundamentals, a methodical troubleshooting approach and excellent communication skills. You should be comfortable working independently, dealing directly with customers and taking ownership of technical issues.

This is an excellent opportunity to join a growing MSP, with scope to develop into technical project delivery and potentially a Technical Project Lead / IT Project Management position.

Applicants must be within practical travelling distance of Great Dunmow, Essex. A full UK driving licence and access to suitable transport is preferred.

Salary: £30000 – £40000/annum

Job Type: Part Time

Location: Great Dunmow, Essex