Infra & Tech Operations Leader

Personal Group; Milton Keynes; Hybrid; GBP 86,000 - 105,000; Full time

Benefits offered by this job

Holiday entitlement

Birthday day off

Life event day off

Private medical insurance

Travel insurance

Enhanced parental leave

Online GP

Job summary

Personal Group in Milton Keynes is seeking a Head of Infrastructure & Technology Operations to own the platforms, services and partnerships that power our secure, reliable IT estate.

This hybrid role (2 days a week on-site) leads cloud, networks, Microsoft 365, identity and workplace technology, plus governance, incident handling and continuous improvement, shaping strategy across the technology operations function.

Qualifications

• Strong expertise across Azure, AWS, Microsoft 365, Entra ID, Intune, networking and infrastructure operations.
• Experience leading managed service providers, supplier relationships and technology budgets.
• Deep understanding of service management, operational resilience, disaster recovery and technology governance.
• Ability to stay calm under pressure, lead through incidents and make sound commercial decisions.
• Excellent stakeholder management skills, with the ability to communicate effectively from technical teams through to executive leadership.

Responsibilities

• Defining and delivering the infrastructure and technology operations strategy aligned to our ambitious business goals.
• Owning our cloud, networks, Microsoft 365, identity, endpoints and workplace technology environments.
• Leading service performance, operational resilience, disaster recovery and continual improvement.
• Managing and challenging strategic technology partners and managed service providers to deliver exceptional outcomes.
• Driving a first-class user experience across IT services and support.
• Leading, coaching and developing a talented internal technology operations team.
• Working closely with Engineering, Information Security, Risk and senior business leaders to ensure technology remains secure, compliant and fit for the future.

Skills

Azure

AWS

Microsoft 365

Entra ID

Intune

Networking

Infra operations

Budget management

Job description

Personal Group in Milton Keynes is seeking a Head of Infrastructure & Technology Operations to own the platforms, services and partnerships that power our secure, reliable IT estate.

This hybrid role (2 days a week on-site) leads cloud, networks, Microsoft 365, identity and workplace technology, plus governance, incident handling and continuous improvement, shaping strategy across the technology operations function.