Information Technology Technician

Trinity Resource Solutions; Henley-on-Thames; On-site; GBP 28,000 - 42,000; Full time

Job summary

Trinity Resource Solutions in Henley-on-Thames, United Kingdom, is seeking a hands-on IT professional to be the go-to internal IT specialist for a creative business of around 50 employees. As the sole IT person, you’ll keep systems secure, keep technology running smoothly and support colleagues across the company.

The role covers administering Microsoft 365 and Google Workspace, providing daily IT support across Windows and macOS, managing networks and security, supporting Zoom Workplace and

Qualifications

• Proven experience in IT support or systems administration.
• Strong Microsoft 365 knowledge.
• Good understanding of networking, cybersecurity and endpoint management.
• Experience with Google Workspace, Windows and macOS is important.
• Knowledge of TP-Link Omada, DrayTek, Zoom and VoIP systems would be advantageous.

Responsibilities

• Administer Microsoft 365 and Google Workspace, including users, licences, permissions and email security.
• Provide day-to-day IT support across Windows, macOS, mobile devices, software and peripherals.
• Manage and troubleshoot business networks, including Wi-Fi, routers, firewalls, switches and VLANs.
• Support Zoom Workplace, VoIP telephony, Yealink devices and meeting room technology.
• Maintain endpoint security, system updates, Cyber Essentials requirements and access controls.
• Manage IT assets, software licences, onboarding/offboarding and technical documentation.
• Liaise with external IT providers and technology suppliers where required.

Skills

IT support

Systems administration

Microsoft 365

Networking

Cybersecurity

Endpoint management

Communication

Troubleshooting

Tools

Windows

macOS

Google Workspace

Zoom Workplace

Yealink devices

VoIP systems

TP-Link Omada

DrayTek

Job description

Are you a hands-on IT professional who enjoys variety, autonomy and taking ownership? This is an exciting opportunity to become the go-to IT specialist for an established, creative business, supporting a team of approximately 50 employees.

Working as the sole internal IT professional, you’ll be responsible for keeping systems secure, technology running smoothly and colleagues supported across the business.

The Role

• Administer Microsoft 365 and Google Workspace, including users, licences, permissions and email security.
• Provide day-to-day IT support across Windows, macOS, mobile devices, software and peripherals.
• Manage and troubleshoot business networks, including Wi-Fi, routers, firewalls, switches and VLANs.
• Support Zoom Workplace, VoIP telephony, Yealink devices and meeting room technology.
• Maintain endpoint security, system updates, Cyber Essentials requirements and access controls.
• Manage IT assets, software licences, onboarding/offboarding and technical documentation.
• Liaise with external IT providers and technology suppliers where required.

About You

You’ll have proven experience in IT support or systems administration, strong Microsoft 365 knowledge and a good understanding of networking, cybersecurity and endpoint management. Experience with Google Workspace, Windows and macOS is important, while knowledge of TP-Link Omada, DrayTek, Zoom and VoIP systems would be advantageous.

You’ll be proactive, organised and confident troubleshooting independently, with excellent communication skills and a genuine commitment to providing great support to non-technical users.

The Opportunity

Join a collaborative, design-led business where you can make a real impact, enjoy a varied workload and take ownership of the technology that keeps the business moving.