Information Technology Technician

Thomas Deacon Education Trust; Cambridgeshire and Peterborough; On-site; GBP 26,000 - 29,000; Full time

Job summary

An established educational trust is looking for an IT Technician to join their dedicated team. In this role, you will ensure the smooth operation of IT services, support diverse users, and manage hardware and software. This is an exciting opportunity to make a real difference in an educational environment, working collaboratively to enhance student outcomes through technology. If you are passionate about IT and enjoy solving technical challenges, this position is perfect for you. Join a supportive team committed to transforming lives through education!

Benefits

Comprehensive Induction Programme

Supportive Staff

Employee Benefits

Qualifications

• 2 years of IT support experience in an educational setting.
• Level 3 IT qualification is required.

Responsibilities

• Ensure smooth operation of IT services and support end users.
• Handle helpdesk requests and diagnose technical issues.

Skills

IT Support Experience

Microsoft 365 Proficiency

Communication Skills

Problem Solving

Education

Level 3 IT Qualification

Tools

Microsoft Office

Job description

IT Technician

Contract: Permanent

Hours: 37 hours per week, 52 weeks per annum

Working pattern: 8am – 4pm Monday to Thursday, 8am – 3.30pm on Friday

Salary: Pathway 3, £26,409 - £28,163

Site: Thomas Deacon Education Trust

Closing date:9am on Thursday 8^th May

Start date:ASAP

Please note the trust may decide to withdraw the advert before the closing date or interview suitable candidates prior to the advert closing.

Are you passionate about IT and eager to make a difference in an educational setting?

Do you have a level 3 IT qualification and/or 2 years IT support experience?

Do you enjoy solving technical challenges and supporting a diverse community?

If so, we encourage you to apply for this exciting opportunity at Thomas Deacon Education Trust.

Your role:

As an ICT Technician, you’ll ensure the smooth operation of our IT services. Reporting to the Senior ICT Technician, you’ll support end users, maintain hardware and software, and manage devices. You’ll handle helpdesk requests, diagnose issues, and escalate when necessary. Engage with suppliers, track support calls, recommend improvements, and identify recurring problems.

If you have excellent IT skills, proficiency in Microsoft 365 and Office, can communicate effectively with various stakeholders, work independently, and ensure tasks are completed, this role is perfect for you.

About us:

Our IT Services Team provides comprehensive IT and Data services to all academies within our Trust. We aim to improve pupil outcomes through technology, reduce staff workloads and improve efficiency with digital tools.

At Thomas Deacon Education Trust, we foster a culture of trust, diversity, excellence, and transformation. We work collaboratively across multiple academies to provide a supportive and innovative educational environment. We prioritise safeguarding students and adhere to strict policies on child protection, health and safety, confidentiality, data protection, and cyber security.

Why work for us?:

Join Thomas Deacon Education Trust and be part of a dedicated team committed to "working together to transform lives through education.”To learn more about the benefits we have on offer, check out our video here: Employee Benefits

At TDET, 95% of our new employees highly rate our induction programme. Benefit from the unwavering support of our dedicated staff, ensuring you feel welcomed and well-prepared from day one.

Ready to transform lives through education?Apply now and make a difference!

TDET - Working together to transform lives through education

Thomas Deacon Education Trustis committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The Academy will require the successful candidate to provide satisfactory references and undertake an Enhanced Check with the Disclosure and Barring Service.

At Thomas Deacon Education Trust, we are committed to equality of opportunity for all. We welcome applications from everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Join us in fostering an inclusive and supportive environment where all contributions are valued.

If you have any questions regarding this post, please contact the HR Team on e-mail [e-mail]