IT Technician, Operations Technology Solutions

TN United Kingdom; Coalville; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an IT Technician to join their dynamic team in Coalville. This role offers a unique opportunity to work closely with business units, providing essential support for IT infrastructure and equipment. You will be the face of IT, ensuring that systems perform optimally and meet high customer service standards. With a focus on continuous improvement, you'll have the chance to influence and shape the direction of IT services while working on exciting projects. Join a diverse team where your contributions will help deliver high-quality results and enhance the customer experience.

Qualifications

• Experience supporting Windows, Mac, and Linux in corporate settings.
• Strong troubleshooting skills for integrated computer systems.
• Ability to manage IT assets and coordinate with vendors.

Responsibilities

• Provide 1st support to ensure optimal IT equipment performance.
• Install, maintain, and support IT equipment and infrastructure.
• Maximize IT equipment availability through continuous improvement.

Skills

Windows Support

Mac Support

Linux Support

Network Troubleshooting

Customer Service

Education

CompTIA A+

Network+

Cisco/CCNA

Linux Certification

Tools

Zebra Thermal Printers

Thin Clients

PCs

Scanners

Handheld Terminals

Job description

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IT Technician, Operations Technology Solutions, Coalville

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Client:

Amazon UK Services Ltd.

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

057bb421e662

Job Views:

4

Posted:

28.04.2025

Expiry Date:

12.06.2025

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Job Description:

At Amazon, we strive to be earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We are making history and the good news is we have only just begun.

This is your chance to make history.

As an IT Technician, you will work closely with the business, colleagues, and remote support teams to implement and maintain infrastructure elements. You will represent the ‘face of IT’ to the Business and thrive in providing world-class service to our customers.

You will be a key part of a multinational diverse team, delivering high-quality results and seeking continuous improvements.

Business Area:

The IT Operation team supports the IT Infrastructure at Amazon sites and provides IT support to our customer base.

What makes this team a great place to work?

• Day 1 opportunity – Join a team responsible for what happens after the customer clicks “buy”.
• Opportunities for growth – Influence and shape the direction of our services.
• Work on exciting projects with opportunities to develop expertise in areas of interest.

Key job responsibilities

We are looking for candidates who:

• Put customers first, providing 1st support to ensure IT equipment and infrastructure perform optimally and meet KPIs and SLAs.
• Own health & safety, ensuring standards and policies are followed.
• Install, maintain, and support IT equipment.
• Manage assets and inventory efficiently.
• Coordinate with vendors and suppliers, communicating technical issues clearly.
• Maximize IT equipment availability through continuous improvement and preventative maintenance.
• Support site and team projects, testing end-user equipment.
• Assist senior engineers as needed.
• Support shift work and flexible hours.

BASIC QUALIFICATIONS

• Experience supporting Windows, Mac, and/or Linux in a corporate setting.
• Experience troubleshooting integrated computer systems.
• Experience with Zebra thermal printers, thin clients, PCs, scanners, and handheld terminals.
• Network troubleshooting and support experience.

PREFERRED QUALIFICATIONS

• Certifications such as CompTIA A+, Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, AWS, or similar.
• Experience in a dynamic environment with high customer service standards.