Information Technology Team Lead

Lorien; Luton; On-site; GBP 42,000 - 56,000; Full time

Job summary

Lorien is seeking an IT Team Leader to support two schools in the trust, combining hands-on technical work with leadership. The role covers day-to-day 2nd/3rd line support for staff and students, plus longer-term planning around hardware, software and infrastructure.

You'll work across Windows and Apple environments, manage an IT Media Technician, and act as the go-to person for urgent decisions, cross-site travel, and liaising with school leadership.

Qualifications

• Experience with Windows 10, Server 2016+, Hyper-V 2019, Active Directory and Group Policy.
• Experience supporting Apple hardware (iMacs, iPads, iOS devices).
• Strong networking knowledge including VLANs and switching.
• Experience with PC hardware troubleshooting and AV systems (projectors, speakers, screens).
• Proven ability to work under pressure and manage priorities.

Responsibilities

• Lead IT support across two schools, handling 2nd/3rd line requests.
• Plan hardware, software and infrastructure long-term.
• Hands-on with Windows and Apple environments, networking, AV, backups.
• Line-manage an IT Media Technician and escalate where needed.
• Prioritize workloads and represent the IT team with leadership.
• Collaborate with IT Operations Manager and Trust IT/Media teams.
• Liaise with Department Heads on urgent/complex issues.

Skills

Windows 10

Server 2016+

Hyper-V 2019

Active Directory

Group Policy

Apple hardware support

Networking

PC hardware

AV support

Team leadership

Job description

A multi-academy trust in the education sector is looking for an IT Team Leader who's as comfortable fixing a jammed printer as they are planning the next hardware refresh — someone who leads by getting stuck in, not by staying behind a ticket queue.

This role sits at the centre of IT support across two schools, covering everything from day-to-day 2nd/3rd line support for staff and students through to longer-term planning around hardware, software and infrastructure. You'll be hands-on with Apple and Windows environments, networking, AV kit and backups, while also line managing an IT Media Technician and acting as the go-to person when issues need escalating or a decision needs making on the spot.

It's a role that mixes technical depth with genuine ownership - you'll be trusted to prioritise the department's workload, feed into short and long-term IT plans, and represent the IT team within the school.

You’ll work closely with the IT Operations Manager and the Trust's IT and Media teams, as well as liaising directly with Department Heads and school leadership when urgent or complex issues come up.

What they're looking for:

• Solid technical grounding: Windows 10, Server 2016+, Hyper‑V 2019, Active Directory, Group Policy
• Comfortable supporting Apple hardware - iMacs, iPads, iOS devices
• Advanced networking knowledge - patching, cable management, VLANs, switching
• PC hardware troubleshooting and AV support (projectors, speakers, screens)
• A genuine team player with strong problem-solving skills and the ability to work under pressure to tight timescales
• Confident working independently, using initiative without close supervision
• A good customer-facing manner - this is a people-facing IT role, not just a back-office one
• Requires a driving licence for cross-site travel

If you like variety, want real ownership over how a school's IT runs day to day, and don't mind being the person people come to when something breaks, this one's worth a look.