Information Technology Support Technician - SC Cleared

JR United Kingdom; Milton Keynes; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company in the UK is seeking a Security Cleared IT Support Technician to join their Second Line Service Desk team. This role involves providing technical support in a fast-paced, 24/7 environment, ensuring high-quality service delivery and contributing to ongoing problem management. Successful candidates will have strong troubleshooting skills and must hold active Security Clearance.

Qualifications

• Active Security Clearance (Minimum SC) is essential.
• Experience in a 24/7 technical support environment.
• Strong troubleshooting and communication skills.

Responsibilities

• Provide technical support across a wide range of IT systems and services.
• Investigate, diagnose, and resolve incidents in a timely manner.
• Create and maintain support documentation and knowledgebase articles.

Skills

Troubleshooting

Communication

Proactive service delivery

Job description

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Posted:

23.05.2025

Expiry Date:

07.07.2025

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Job Description:

Job Title: IT Support Technician (Security Cleared – Minimum SC)

Location: Milton Keynes or Nottingham

Contract Duration: Initial 4 Months

Pay Rate: £17.87 per hour

Shifts: Rotating Early, Mid, and Late shifts covering 7am – 7pm (24/7 x 365 support model)

About the Role:

We are currently seeking a Security Cleared (minimum SC) IT Support Technician to join our Second Line Service Desk team. This is a fantastic opportunity to work within a fast-paced, 24/7 enterprise environment, providing technical support and service delivery.

As a First Line Analyst working within the Second Line Service Desk, you will play a vital role in ensuring high-quality support by investigating and resolving incidents, fulfilling service requests, and contributing to ongoing problem management and documentation efforts.

Key Responsibilities:

• Provide technical support across a wide range of IT systems and services
• Investigate, diagnose, and resolve incidents in a timely and professional manner
• Fulfil service requests in line with SLAs and customer expectations
• Support problem investigations and contribute to root cause analysis
• Create and maintain support documentation and knowledgebase articles
• Deliver technical coaching to colleagues and ensure adherence to best practices and procedures

Requirements:

• Active Security Clearance (Minimum SC) is essential
• Experience working in a 24/7 technical support environment
• Strong troubleshooting and communication skills
• Ability to work in rotating shifts covering 7am to 7pm
• A proactive approach to service delivery and continuous improvement