Field Service Technician - Richmond

TN United Kingdom; Richmond; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a proactive Field Service Technician to manage IT services and equipment. This role requires SC clearance and offers a dynamic environment where you will handle hardware repairs, manage ticket queues, and oversee asset management. Ideal candidates will have a minimum of 2 years' experience in a PC field service environment and possess strong technical skills. Join a team that values efficiency and high service standards while working on-site in Richmond.

Qualifications

• Minimum 2 years in a PC field service or workshop environment.
• Proficient in diagnosing and repairing hardware issues.

Responsibilities

• Manage IT services and equipment within your assigned Hub.
• Handle and update tickets efficiently to meet service levels.
• Oversee asset management and equipment disposal.

Skills

Diagnosing hardware issues

Troubleshooting

Repairing complex laptop hardware

Queue Ticket Management

Asset Management

Job description

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Field Service Technician - Richmond, Richmond

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Client:

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Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

ff0cf2a9e9cf

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

£ per hour
3-month contract
On-site, Catterick

This role requires someone either already actively SC Cleared, or someone who is SC Clearable (You must be a UK national or have been a resident of the UK for at least 5 years to be SC Cleared.)

Summary of Responsibilities:

• Manage and maintain IT services and equipment within your assigned Hub and surrounding spokes.
• Queue Ticket Management: Handle and update tickets efficiently to meet service levels.
• Hub Stock Management: Oversee asset management, including scanning items in and out.
• Disposal Management: Manage equipment disposal in compliance with contractual requirements.
• Hardware Repairs: Perform hardware repairs on in-warranty equipment, liaising with vendors.
• Locker Replenishments: Restock lockers with necessary equipment.
• Service Improvement: Identify and report potential service issues or improvements.
• Process Adherence: Follow all processes and site regulations.

Essential Requirements:

• Security Clearance: Must have or be able to obtain SC clearance.
• Nationality: Must be a UK National with a UK passport.
• Availability: Must participate in out-of-hours (OOH) rota and standby.
• Driving Licence: Full, clean driving licence required.
• Experience: Minimum 2 years in a PC field service or workshop environment.
• Technical Skills: Proficient in diagnosing, troubleshooting, supporting, and repairing hardware, including complex laptop repairs.
• Certifications: Willing to undergo training for HP and Dell desktop and laptop support.

This role requires a proactive, detail-oriented individual capable of managing multiple tasks efficiently while maintaining high service standards. If you meet the essential requirements and are eager to join a dynamic team, we encourage you to apply.