ITSM Support Engineer/ServiceNow/Cloud Costings/SC Cleared

Experis - ManpowerGroup; England; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Security Cleared ITSM Support Engineer to enhance cloud service management across platforms like AWS and Azure. The role focuses on improving service delivery, cost control, and operational efficiency. Candidates must have ITSM experience and proficiency in reporting tools. This is a remote position with a duration of 6+ months, requiring NATO/SC clearance.

Benefits

Competitive daily/hourly pay

Collaborative work environment

Qualifications

• Experience in ITSM, proficient in reporting tools, knowledge of cloud cost management.

Responsibilities

• Assist with incident, problem, and change management.
• Create dashboards to monitor operations and cloud finances.
• Monitor and analyze cloud expenses.

Skills

ITSM

Reporting

Cloud Cost Optimization

English

French

Tools

ServiceNow

Power BI

AWS

Azure

Job description

ITSM SUPPORT ENGINEER - CLOUD COSTINGS - AWS - AZURE - KPI'S - REPORTING - SERVICE NOW - SC/NATO CLEARANCE - REMOTE - OUTSIDE IR35 - MARKET RATES

Location: Remote
Rate: Market rates (Outside IR35)
Security Clearance: NATO/SC Clearance Required

Duration: 6+ months

ROLE OVERVIEW

My client is urgently seeking a Security Cleared ITSM Support Engineer to support their IT modernization efforts by enabling cloud service management across public cloud platforms (Azure, AWS, Microsoft 365). This includes improving service delivery, cost control, and operational efficiency through structured processes, dashboards, and collaboration within the Cloud Operations Center.

KEY RESPONSIBILITIES

ITSM Support

• Assist with incident, problem, and change management
• Document and improve ITSM processes
• Collaborate with internal teams on service delivery

Reporting & Dashboarding

• Create dashboards to monitor operations and cloud finances
• Report on KPIs, system performance, and incident trends
• Offer actionable insights for service improvement

Cloud Financial Operations

• Monitor and analyse cloud expenses (AWS, Azure)
• Optimize cloud resource costs
• Collaborate with finance teams on budgeting

Financial Management

• Support planning, forecasting, invoice reconciliation
• Manage vendor contracts
• Ensure compliance with financial policies

Change Management

• Track and support IT service changes
• Report change statuses and generate schedules
• Ensure change management procedures are followed

ESSENTIAL SKILLS:

• Experience in ITSM (e.g., ServiceNow)
• Proficient in reporting tools (e.g. Power BI)
• Knowledge of AWS/Azure cost management tools
• Familiarity with cloud cost optimization strategies

• Full professional English proficiency (French is a plus)

What We Offer:

• Competitive daily/hourly (paid in Euros)
• Outside IR35
• Collaborative and innovative work environment.

Application Process:

To apply for this exciting opportunity, please submit your CV which details your relevant experience.

This role requires a current SC Clearance or NATO so please familiarise yourself with the eligibility before applying. Join us and be a part of a team that drives technological excellence.

We look forward to your application!

People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.