Information Technology Support Technician

JR United Kingdom; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Une opportunité passionnante pour un Ingénieur de Support IT au sein d'une équipe dynamique. Le candidat idéal sera motivé et orienté vers le client, capable de gérer une variété de problèmes techniques tout en offrant un excellent service à la clientèle. Ce rôle est essentiel pour assurer l'efficacité des opérations informatiques quotidiennes.

Qualifications

• Motivation et orientation client essentielle pour le rôle.
• Expérience en support technique souhaitée.
• Bac en informatique ou certification pertinente est favorable.

Responsibilities

• Fournir un support technique de premier niveau pour les employés.
• Résoudre des problèmes de connexion réseau et dépannage d'équipement.
• Documenter toutes les demandes de support dans le système de tickets.

Skills

Technical support

Problem solving

Customer service

Network troubleshooting

Education

Relevant IT certification

Tools

Ticketing system

Desktop software

Job description

Client:

ECS Resource Group

Location:

luton, bedfordshire, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

2

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Role Profile

We are seeking a highly motivated and customer-oriented IT Support Engineer to join our growing IT team. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues.

You will work closely with the IT Support Team Leader to ensure smooth and efficient operations within the IT department.

Responsibilities

• Provide first-line technical support to employees via phone, email, and in-person.
• Desktop/laptop issues (software, hardware, peripherals)
• Network connectivity problems (Wi-Fi, VPN, LAN)
• Email and calendaring software issues
• Printer and scanner issues
• Basic software installation and configuration
• Password resets and account lockout resolution
• Log and track all support requests in the ticketing system.
• Escalate complex issues to higher-level support personnel when necessary.
• Maintain accurate records of all support activities.
• Proactively identify and resolve recurring IT issues.

Assist with the deployment and maintenance of IT equipment.

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Created on 31/05/2025 by JR United Kingdom