Information Technology Support Technician

JR United Kingdom; England; Remote; GBP 30,000; Full time

Job summary

A leading company in the UK is seeking an IT Support Engineer to join their dynamic team. This role involves maintaining and optimizing network infrastructure, troubleshooting issues, and delivering top-tier technical support. Ideal candidates will have IT support experience and knowledge of Microsoft Technologies. The position offers a competitive salary of £30,000 per annum and fully remote working opportunities.

Benefits

Excellent benefits package

Fully remote working opportunities

Qualifications

• Previous IT support experience required.
• Exceptional knowledge of Microsoft Technologies and IT security policies.
• Good working knowledge of software and operating systems beneficial.

Responsibilities

• Ensure SLAs are met by responding to and resolving tickets promptly.
• Troubleshoot desktops, laptops, servers, hardware, software, and network faults.
• Provide high-quality customer support adhering to service management principles.

Skills

Communication

Troubleshooting

Customer Support

Networking

Education

IITIL certification

A+ certification

Tools

PC hardware setup

LAN

WAN

VPN

Job description

Job Description

Job Title: IT Support Engineer

Position Overview

We are looking for a proactive and skilled IT Support Engineer to join our dynamic team. In this role, you will play a key part in maintaining and optimizing our clients’ network infrastructure. Your expertise will be essential in troubleshooting issues, enhancing performance, and delivering top-tier technical support. The ideal candidate will have previous IT support experience and exceptional knowledge of Microsoft Technologies and IT security policies. A good working knowledge of software and operating systems would also be beneficial.

You will be reporting directly to the IT Service Desk Manager, delivering IT support services for the wider organization and its clients.

Key Responsibilities of the Role

• Ensure SLAs are met by promptly responding, resolving, or escalating tickets.
• Take ownership of tickets, ensuring the customer and ticket are updated with the ticket resolved where possible or assigned to the next resolving group in a timely manner.
• Provide a professional and high-quality customer support service adhering to service management principles.
• Troubleshoot desktops, laptops, servers, hardware, software, and network faults.
• Provide support to 1st line to help upskill and improve knowledge.
• Identify recurring incidents and raise known problems whilst making senior leaders aware.

Key Skills of the Role

• IITIL certification or working knowledge of.
• A+ certification or equivalent.
• Comprehensive understanding of PC hardware setup and configuration.
• Understanding of networking including LAN, WAN, and VPN.
• Excellent communication skills and telephone manners.
• Able to write technical documentation and document policies, processes, and procedures.
• Results-focused and action-oriented; displays a positive work attitude.

The salary for this permanent position is £30,000 per annum. The organization has an excellent benefits package and offers fully remote working opportunities.