Customer Support Technician

Gamma; Manchester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Gamma, a leader in Unified Communications, seeks a Customer Support Technician in Manchester. The role involves resolving customer issues and providing technical support, requiring a passion for technology and excellent problem-solving skills. Join a dynamic team that values innovation and inclusivity, offering competitive benefits and career growth opportunities.

Benefits

25 days of annual leave plus a birthday day off

Enhanced maternity and paternity pay

Group income protection and life assurance

Private medical insurance

Electric Vehicle scheme

Qualifications

• Passion for technology and solving problems.
• Previous experience in a technical support role is helpful.
• High level of attention to detail and organization.

Responsibilities

• Take full ownership of customer queries within the fault management journey.
• Provide exceptional customer support by resolving issues using diagnostic tools.
• Investigate and analyze potential faults, collaborating with other teams.

Skills

Customer focus

Problem-solving

Attention to detail

Technical literacy

Job description

Get AI-powered advice on this job and more exclusive features.

At Gamma, we’re more than just a leader in Unified Communications as a Service (UCaaS) – we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region, and we’re expanding rapidly to bring digital automation and Gamma-powered services to SMEs through a growing network of channel partners.

We move fast with a start-up mindset, but we have the stability of a leading European business. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.

Who are we looking for?

We're looking for someone who loves working with great customers and great colleagues! We're a telecoms business, so our solutions are naturally pretty technical. So having a passion for technology and working out problems is pretty important too - but you don't need to have a background in telecoms.

What will you be doing day-to-day?

• The faults CST role is responsible for end-to-end customer ownership of customer issues/faults through to resolution. The role’s main objective is to take full ownership of the customer’s query within the fault management journey, aiming to resolve all issues whilst delivering excellent customer service.
• Provide exceptional customer support by resolving issues using diagnostic tools and seeking help when needed.
• Investigate and analyse potential faults, collaborating with other teams for solutions.
• Assist customers with queries, recommend solutions, and guide them through product features whilst using technical and diagnostic skills to deliver outstanding service across all contact points.
• Resolve technical complaints, coordinating with Service Advocate leads or Team Leaders as necessary.
• Manage ongoing faults via the ticketing system when further diagnostics are required.
• Be prepared to take on additional responsibilities and training as needed in line with the managed services strategy

What you’ll need:

• You need to be passionate customers. That's the number one requirement to be a success in this role!
• Previous experience in a technical support role would be helpful, but as long as you have a passion for technology and solving problems, we'll be able to teach you the technical parts. A proficient level of computer literacy is needed
• High level of attention to detail and organisation, with a sense of ownership, pride, and responsibility for the accuracy of your own work.
• The drive, curiosity, and determination to resolve customer issues on their behalf, making it easy for our customers to deal with us.
• A genuine interest in your own development and learning needs, with the energy and desire to act on them to improve your performance.
• A professional, friendly, and helpful demeanour, with the desire to create great working relationships with both colleagues and customers

What do we offer you?

• At Gamma, we believe in work-life balance, which is why we offer 25 days of annual leave, plus an extra day off for your birthday. Giving back is important to us, so we also provide a volunteer day to support a charity that matters to you.
• Family matters, too. With enhanced maternity and paternity pay and childcare vouchers, we’re here to support you as a parent and help you thrive in your career.
• We care about your future, so our pension plan helps you save for the years ahead with contributions of 4.59% from Gamma, alongside your own contributions.
• Your well-being is our priority. We offer group income protection and life assurance (four times your salary) to ensure peace of mind for you and your loved ones.
• We want you to share in our success. That’s why we offer tax-efficient share save and share incentive plans, giving you the opportunity to benefit from Gamma’s growth.
• We’re committed to health, both physical and mental, and provide private medical insurance through Vitality, which extends to your immediate family.
• And, because we care about the environment, we offer an Electric Vehicle scheme through Octopus and a Cycle to Work scheme, making it easier to get around sustainably.

A few things to note

• Unfortunately, we can't offer visa sponsorship or relocation support for this role.
• This role is hybrid from our Manchester office.
• If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!

Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply.

We don't discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.

For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We‘re not looking to increase that network currently, so please don’t send speculative CVs.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Information Technology

• Industries

  Telecommunications

Referrals increase your chances of interviewing at Gamma by 2x

Get notified about new Customer Support Technician jobs in Manchester Area, United Kingdom.

Greater Manchester, England, United Kingdom 2 hours ago

Manchester Area, United Kingdom 1 week ago

Manchester Area, United Kingdom 1 week ago

Manchester, England, United Kingdom 2 weeks ago

IT Support Technician / Helpdesk Support

Manchester, England, United Kingdom 1 month ago

Manchester, England, United Kingdom 1 week ago

Manchester, England, United Kingdom 2 months ago

Salford, England, United Kingdom 1 week ago

Manchester Area, United Kingdom 1 week ago

Bury, England, United Kingdom 2 months ago

Manchester, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 days ago

Manchester Area, United Kingdom 5 hours ago

Manchester, England, United Kingdom 6 days ago

Stockport, England, United Kingdom 1 month ago

Greater Manchester, England, United Kingdom 3 weeks ago

Technical Support Specialist (Medical Devices/Lab Equipment)

Manchester, England, United Kingdom 3 weeks ago

Technical Field Team Support Coordinator

Irlam, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 1 month ago

Irlam, England, United Kingdom 2 weeks ago

Manchester, England, United Kingdom 2 hours ago

Manchester, England, United Kingdom 2 weeks ago

Bolton, England, United Kingdom 1 month ago

Service Technician - Midlands and North - Trane UK Ltd

Manchester, England, United Kingdom 1 month ago

Urmston, England, United Kingdom 6 months ago

Urmston, England, United Kingdom 5 months ago

Rochdale, England, United Kingdom 5 months ago

Rochdale, England, United Kingdom 7 months ago

Technical Acct Mgr (EMEA), AWS Enterprise Support, ES - EMEA - UKI

Manchester, England, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.