Information Technology Support Specialist

JR United Kingdom; Tewkesbury; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology solutions provider is seeking a Desktop Support Engineer in Brockworth, England. The role involves providing technical support and troubleshooting for end users. Candidates should have strong experience in desktop support, with a focus on customer service and technical skills. Join a dynamic team and contribute to innovative IT solutions while enjoying opportunities for career growth and competitive benefits.

Benefits

Career Growth

Continuous Learning

Competitive Salary

Benefits Package

Cutting-edge Technologies

Qualifications

• 2+ years of experience in Desktop Support or similar roles.
• Strong technical skills and customer-focused approach.

Responsibilities

• Provide on-site and remote desktop support for users.
• Troubleshoot and resolve hardware, software, and network issues.
• Install, configure, and maintain desktop systems.

Skills

Windows OS

Mac OS

Linux

Active Directory

Remote Desktop Tools

Networking Protocols

MS Office Suite

Hardware Diagnostics

System Imaging

ITIL

Communication Skills

Education

CompTIA A+

Microsoft Certified Desktop Support Technician

Tools

SCCM

MDT

Job description

Social network you want to login/join with:

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Client:

AVASO Technology Solutions

Location:

brockworth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

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Job Description:

Job Opportunity: Desktop Support Engineer at AVASO Technology

Location: Brockworth, England, United Kingdom (Onsite)

Employment Type: Full-Time Employee

Experience: 2+ years

Company Overview:

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

We are seeking an experienced Desktop Support Engineer to join our team in Brockworth, England, United Kingdom. The successful candidate will provide technical support, troubleshooting, and IT assistance to end users. This role requires someone with strong technical skills and a customer-focused approach.

Key Responsibilities:

• Provide on-site and remote desktop support for users, ensuring issues are resolved quickly and efficiently.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Install, configure, and maintain desktop systems, laptops, and peripherals.
• Ensure the deployment of operating systems, updates, and software packages.
• Work with the IT team to resolve and escalate issues as needed.
• Perform routine system audits and ensure systems are up-to-date and secure.
• Provide end-user training and technical documentation where necessary.
• Collaborate with team members and manage support tickets for various internal stakeholders.

Required Skills & Qualifications:

• 2+ years of experience in Desktop Support or similar roles.
• Strong experience with Windows OS, Mac OS, and Linux environments.
• Experience with Active Directory for user management, group policies, and security.
• Proficient with remote desktop tools and troubleshooting techniques.
• Experience with networking protocols (TCP/IP, DNS, DHCP).
• Strong knowledge of MS Office Suite and other productivity software.
• Expertise in hardware diagnostics, repair, and replacements.
• Knowledge of system imaging and software deployment tools (e.g., SCCM, MDT).
• Familiar with ITIL processes for incident, problem, and change management.
• Strong communication skills, with the ability to explain technical issues to non-technical users.
• Ability to work independently, manage priorities, and meet deadlines in a fast-paced environment.
• Fluency in English

Must-Have Skills:

• Certification: CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent.
• Experience with cloud-based applications (e.g., Microsoft 365, Google Workspace).
• Knowledge of IT security best practices and protocols.

Why AVASO Technology?

• Join a dynamic and innovative team with a global presence.
• Opportunities for career growth and continuous learning.
• Competitive salary and benefits package.
• Work with cutting-edge technologies to shape the future of IT solutions.

How to Apply:

Ready to take your career to the next level? Apply now by clicking the "Easy Apply" button or send your resume to [emailprotected] .

(Please don't forget to mention the Location you're applying for if you're sending an email.)

AVASO Technology Solutions (referred as “AVASO”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. Avaso is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.