Information Technology Support Specialist

JR United Kingdom; Stratford-upon-Avon; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an IT Support Specialist II to join their dynamic team in Stratford-upon-Avon. This hybrid role requires a proactive individual with a strong background in both Windows and Mac environments, alongside expertise in Microsoft 365 and ITSM tools. The ideal candidate will thrive in a fast-paced tech environment, delivering exceptional support and ensuring seamless onboarding for new employees. If you are detail-oriented and possess excellent communication skills, this is a fantastic opportunity to make a significant impact in a collaborative setting.

Qualifications

• 3-4 years experience in technical support roles.
• Strong knowledge of Windows and macOS environments.

Responsibilities

• Provide front-line IT support in a fast-paced tech environment.
• Manage hardware provisioning and onboarding for new starters.

Skills

Windows Support

Mac Support

Microsoft 365

ITSM Tools (Jira)

Hardware Provisioning

Interpersonal Skills

Communication Skills

Detail-oriented

Tools

Jira

Job description

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Information Technology Support Specialist, Stratford-upon-Avon

Client: Lorien

Location: Stratford-upon-Avon

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Role: IT Support Specialist II

Location: Hybrid (at least 3 days in office weekly)

About the Role

This position replaces an existing Support Level II role. The ideal candidate will have experience in front-line IT support, preferably within a fast-paced tech environment. We're looking for someone confident supporting both Windows and Mac (Apple) environments, with strong end-user support capabilities.

Technical Requirements

• Ideally 3-4 years experience in technical support roles
• Solid experience with Windows and macOS environments
• Strong knowledge of Microsoft 365 and cloud services, including user administration and account setup
• Familiarity with ITSM tools like Jira (or equivalent)
• Hardware provisioning and support (laptops, accessories, etc.)
• Experience performing onboarding/inductions for new starters

Soft Skills

• People-oriented, with excellent interpersonal and communication skills
• Proactive, switched-on, and able to work independently
• Detail-oriented, with a high standard of care in support delivery

Expectations by 90 Days

• Be working independently on support tickets
• Be confident with hardware provisioning and equipment processing
• Be familiar with induction processes and able to run new starter sessions
• Show initiative, care, and accountability in interactions and decision-making

Interview Process:

• L1 Interview – Hiring Manager (30 minutes via Teams)
• L2 Interview – Peer interview - more of an in-depth technical focus (45 minutes via Teams)
• L3 Interview – Head of IT (45-60 minutes)