Information Technology Support Manager

ZipRecruiter; England; Hybrid; GBP 45,000 - 50,000; Full time

Job summary

An established industry player is seeking a skilled IT Support Manager to lead their growing support team. This hybrid role offers the flexibility to work from home three days a week while overseeing helpdesk operations and managing a dedicated team. The ideal candidate will have excellent communication skills and a strong background in IT management, particularly with the Microsoft Tech Stack. This is a fantastic opportunity to make a significant impact in a dynamic environment, ensuring top-notch support and collaboration with stakeholders and third-party vendors.

Qualifications

• Experience managing a helpdesk team and providing hands-on support.
• Strong leadership skills with a focus on communication and stakeholder management.

Responsibilities

• Manage a small IT support team and act as an escalation point.
• Oversee helpdesk operations and ensure efficient service delivery.

Skills

Excellent written and verbal communication

Leadership / Management experience

Managing a helpdesk/fast paced environment

Microsoft Tech Stack

Helpdesk management

Conducting quarterly 1-1s and performance reviews

Working with 3rd party vendors

Wifi and Printer Setups

Excellent Stakeholder Management Skills

Job description

Job Description

IT Support Manager

Salary: £45,000 - £50,000

Location: Brighton

Hybrid 2 days a week on site

About the Role

A client of ours are looking to grow within the IT Support team, we are looking for skilled IT Support Manager who has experience Managing a Helpdesk team as well as being hands on and an escalation point for the small support team, working with Windows, Office 365 and Wireless networks.

The company are medium sized, based in Brighton and this position is hybrid working where you have the option to work from home 3 days a week.

What We’re Looking For

• Excellent written and verbal communication
• Leadership / Management experience
• Managing a helpdesk/fast paced environment
• Microsoft Tech Stack
• Helpdesk management
• Conducting quarterly 1-1s and performance reviews
• Working with 3rd party vendors
• Wifi and Printer Setups
• Excellent Stakeholder Management Skills

What’s next?

If this sounds like it could be worth a conversation, then apply today and we’ll aim to be in touch shorty.