Information Technology Support Engineer

JR United Kingdom; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK is seeking a detail-oriented Migration Support Technician for a major hardware refresh project. This role involves ensuring a smooth migration process for end users, coordinating with team members, and maintaining accurate records. Candidates must have active SC clearance and relevant IT support experience.

Qualifications

• Experience in IT support or technical refresh projects is beneficial.
• Strong organizational skills and ability to meet deadlines required.
• Must hold active SC clearance.

Responsibilities

• Set up and manage the Refresh Clinic for device migrations.
• Transport devices and help users log into systems.
• Keep the workflow management system updated.
• Conduct daily stock checks.

Skills

IT support

Device migration

Organizational skills

Attention to detail

Problem-solving

Communication

Teamwork

Tools

Workflow management systems

Job description

Location: Portsmouth, UK

Contract Duration: 22 August 2025 – 24 October 2025

Working Hours: 9:00 AM – 5:30 PM, Monday to Friday

Security Clearance: Active SC Clearance Required – Only candidates with current SC clearance will be considered

Job Overview:

We are seeking a reliable and detail-oriented Migration Support Technician to assist with a major hardware refresh project. This role involves ensuring a smooth device migration process for end users, working closely with the Contractor Engineer and Site Manager to coordinate device movements, assist users, and keep accurate records.

Key Responsibilities:

• Set up and manage the Refresh Clinic for device migrations.
• Transport devices from onsite storage to the Refresh Clinic as needed.
• Help users log into systems and refresh laptops.
• Distribute new devices and collect old ones according to the migration schedule.
• Keep the workflow management system updated at each step.
• Report and escalate issues during migration.
• Conduct daily manual stock checks and report findings.
• Securely package and store devices for disposal or refurbishment.
• Lock and secure all equipment at the end of each day.

Required Skills & Experience:

• Experience in IT support, device migration, or technical refresh projects.
• Strong organizational skills and attention to detail.
• Ability to follow structured processes and meet deadlines.
• Experience with workflow management systems.
• Good problem-solving and issue reporting skills.
• Excellent communication and teamwork skills.
• Must hold an active SC clearance to be eligible for this role.