Information Technology Support Engineer

JR United Kingdom; Slough; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the IT sector is seeking an IT Support Engineer in Slough. This role involves contributing to a fast-paced, service-focused technical team supporting critical infrastructure for AI and ML workflows. Key responsibilities include managing systems, user requests, and collaborating on IT projects across a modern tech landscape. Candidates with a curiosity for technology and a commitment to high-quality support are encouraged to apply.

Qualifications

• 2+ years of experience in IT support or service desk operations.
• Hands-on troubleshooting across Windows, Linux, and MacOS.
• Experience with Microsoft cloud environments and endpoint management.

Responsibilities

• Providing service desk support across HPC and end-user systems.
• Troubleshooting scheduled tasks and automation failures.
• Managing service requests, triaging incidents, and escalating as needed.

Skills

Troubleshooting

Communication

Documentation

Tools

Microsoft 365

Azure AD

Intune

Jira Service Desk

Terraform

Job description

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Information Technology Support Engineer, Slough

Client: The Engage Partnership Recruitment

Location: Slough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

Job Description:

Location: Central London – Hybrid/Onsite flexibility

Join a high-impact support and infrastructure team working across HPC, cloud, and end-user environments powering cutting-edge AI/ML systems.

Your Role:

We’re hiring an IT Support Engineer to contribute to a fast-paced, service-focused technical team. You’ll support critical infrastructure and end-user environments used in AI and machine learning workflows, managing systems, devices, and user requests across both internal and external setups.

What You’ll Be Doing:

• Providing service desk support across HPC and end-user systems
• Troubleshooting scheduled tasks and automation failures
• Managing service requests, triaging incidents, and escalating as needed
• Leading onboarding/offboarding processes for user accounts and access
• Administering Microsoft 365, Azure AD, Intune, and Teams
• Supporting infrastructure operations, updates, and maintenance
• Collaborating on procurement, device setup, and IT projects
• Documenting fixes, improvements, and support procedures

Note: Even if you don’t tick every box, we still want to hear from you.

The Stack & Environment:

Work across a modern tech landscape including Linux, Windows, MacOS, Microsoft 365, Azure AD, Intune, Teams (incl. voice integration), NICE DCV, Slurm, CUDA, Jira Service Desk, Terraform, SiteGround, Confluence, and more.

What We’re Looking For:

• 2+ years of experience in IT support or service desk operations
• Familiarity with HPC environments, job queues, and VDI solutions
• Hands-on troubleshooting across Windows, Linux, and MacOS
• Experience with Microsoft cloud environments and endpoint management
• Clear communicator with good documentation practices

Bonus Points:

• Exposure to Slurm, CUDA, Infiniband, or NICE/Amazon DCV
• Experience with infrastructure automation or scripting (e.g., Terraform)
• Understanding of SSL management and monitoring tools like Site24x7
• Familiarity with Jira Service Desk or Atlassian tools

How You Work:

• Curious, collaborative, and committed to high-quality support
• Comfortable working independently or alongside clients and peers
• Skilled at translating complexity into practical solutions
• Eager to grow, improve, and make a difference in your environment

Why This Role?

• Contribute to vital systems powering AI/ML innovation
• Collaborate in a forward-thinking engineering and support team
• Grow your skills across infrastructure, cloud, and user support
• Hybrid flexibility with a Central London base