Information Technology Support Engineer

Lorien; London; On-site; GBP 27,000 - 50,000; Full time

Job summary

A leading investment banking client seeks two IT Support Engineers for a 6-month contract. The role requires providing comprehensive support across hardware and software, ensuring effective incident management, and collaborating closely with other teams. This opportunity is ideal for individuals looking to enhance their expertise in a high-paced environment.

Qualifications

• Experience in Level 1 & 2 support required.
• Proficient in using ITSM tools like Service Now.
• Ability to manage and troubleshoot networking tasks.

Responsibilities

• Provide IT support and hardware/software support for various devices.
• Manage incidents, tasks and ensure SLA compliance.
• Perform troubleshooting and root cause analysis.

Skills

Hardware support

Software support

Networking

Incident management

Job description

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Our industry leading investment banking client is looking for 2 IT Support engineers on a 6 month rolling contract, with a need to be in the office 5 days a week.

• Level 1 & 2 hardware & software support.

• Provide hardware support for desktops/laptops/tablets/peripherals/telecoms/thinclient/mobile devices.

• Software core build application support for lifecycle of current apps & new introductory apps.

• Use ITSM Service Now tooling for all Incidents, User requests and Changes. Ensuring SLA’s are not breached and all administration tasks are within the accepted conduct and governance guidelines.

• Project work within UK Client Services scope.

• Moves – Surveys, ad-hoc moves, post moves support and project related moves.

• Networking – Patching, troubleshooting and root cause analysis.

• Adhere to the H&S guidelines, promote and action in accordance with BNPP Policy.

• Promote and work within the BNPP IT Security guidelines.

• Will be expected to liaise with other groups within the business to ensure the best levels of support are provided.

• Monitor and proactively manage incidents, tasks, shared mail boxes and any telephone queries.

• Perform PC builds, Application installation and reinstallation.

• Complete reporting activities, update worklogs and invoke escalation processes where needed for effective incident management.

• Provide support for Blackberry/iPhone devices and other mobility services such as wireless. Act as an effective and helpful point of escalation.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Finance

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