M365 Support Engineer

JR United Kingdom; High Wycombe; Remote; GBP 35,000 - 50,000; Full time

Job summary

Une entreprise partenaire de Microsoft recherche un Ingénieur Support IT de 2e ligne. Ce rôle est idéal pour quelqu'un possédant une forte expérience avec Microsoft 365, notamment SharePoint, Power Apps, et Power Automate. Vous travaillerez dans un environnement collaboratif et dynamique, en apportant des solutions techniques aux clients. Des opportunités de formation continue et un package salarial compétitif sont offerts.

Benefits

Travailler entièrement à distance

Projets variés avec un partenaire Microsoft

Culture d'équipe collaborative

Opportunités de formation continue

Package salarial compétitif

Qualifications

• Expérience solide en support de SharePoint Online.
• Connaissances en Power Apps et Power Automate.
• Compréhension du processus de Microsoft 365.
• Expérience dans un environnement de services gérés est un plus.

Responsibilities

• Fournir un support de 2e ligne pour les environnements Microsoft 365.
• Résoudre des tickets escaladés concernant des outils de collaboration.
• Concevoir et déployer des solutions Power Platform.

Skills

Problèmes de résolution

Support client

Communication

Job description

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Are you a skilled IT Support Engineer with a passion for Microsoft technologies? Do you have hands-on experience with SharePoint Online, Power Apps, and Power Automate? If so, we’d love to hear from you!

We’re working with a forward-thinking Microsoft Solutions Partner that’s looking to expand their support team with a talented 2nd Line IT Support Engineer. This is a fantastic opportunity to join a collaborative and innovative environment where your expertise will make a real impact.

Role Overview:

As a M365 Support Engineer, you’ll be the go-to expert for resolving complex technical issues, particularly around Microsoft 365, SharePoint, and the Power Platform. You’ll work closely with clients and internal teams to troubleshoot, support, and enhance modern workplace solutions.

What You’ll Be Doing:

• Providing 2nd line support for Microsoft 365 environments, with a focus on SharePoint Online, Power Apps, and Power Automate.
• Troubleshooting and resolving escalated tickets related to collaboration tools, workflows, and data integration.
• Assisting in the design and deployment of Power Platform solutions to streamline business processes.
• Supporting end-users and stakeholders with technical guidance and training.
• Collaborating with 3rd line engineers and consultants on project delivery and escalations.

What You’ll Need:

• Solid experience supporting SharePoint Online – including site structure, permissions, and content management.
• Strong working knowledge of Power Apps and Power Automate – building, maintaining, and troubleshooting apps and flows.
• Good understanding of the wider Microsoft 365 ecosystem – Teams, OneDrive, Exchange Online, etc.
• Excellent problem-solving skills and a proactive approach to support.
• Strong communication and customer service skills.
• Previous experience in a managed services or consultancy environment is a plus.

What’s on Offer:

• Fully remote working (UK-based)
• Work with a Microsoft Solutions Partner on exciting, varied projects
• Supportive and collaborative team culture
• Ongoing training and development opportunities
• Competitive salary and benefits package

Interested?

Apply now or get in touch to find out more about this exciting opportunity!