Information Technology Support Engineer

Benchmark Capital; Horsham; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Benchmark Capital seeks an IT Support Engineer to provide first-point technical support across the business. This role requires maintaining IT infrastructure and resolving issues quickly to facilitate daily operations. Candidates should have strong troubleshooting abilities and familiarity with Windows, Active Directory, and customer service principles, alongside opportunities for professional development and a competitive benefits package.

Benefits

Supportive and inclusive team culture

Opportunities for professional development and training

Hybrid working options

Competitive salary and benefits package

Modern office environment

Qualifications

• 2+ years in a technical desktop support role.
• In-depth knowledge of Windows Client OS and Active Directory.
• Understanding of ITIL best practices.

Responsibilities

• Serve as first point of contact for end users needing support.
• Perform routine maintenance checks and document tasks.
• Support IT team with software deployments.

Skills

Troubleshooting

Communication

Customer Service

Education

College Diploma/GCSE/A-Level in Computer Science

Tools

Microsoft 365

PowerShell

Job description

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Location: Horsham, West Sussex (Hybrid Working Available)

Type: Full-Time | Permanent

Salary: Competitive, based on experience

About Us

Benchmark is one of the UK’s leading financial planning businesses, aiming to help our clients realise aspirations and achieve peace of mind. We do this through our unique business model which provides supports to over 1000 financial planners through our technology led platform across our employed, self-employed and independent segments. The solutions are award-winning, enabled by proprietary technology covering regulatory, platform and investment services, all of which are designed to support advisers at every step of their journey – from starting their career, improving how they run productively and effectively, to accelerating its growth and ultimately thinking about succession planning.

We operate offices across the UK, and have rapid expansion plans, and are highly acquisitive having made over 50 acquisitions over the last few years. We also provide integrated solutions incorporating our own investment, pension, platform, technology and compliance services.

As a financial planning business, we help people realise their aspirations and achieve peace of mind, and therefore ensuring good client outcomes is central to decision making. Our regulatory requirement to achieve positive consumer outcomes and to treat client fairly are embedded within our organisation, and we take responsibility for embracing and promoting our duty of care to all clients, including those who may be more vulnerable than others.

As part of the Schroders Plc Group, and the Schroders Wealth Division, Benchmark sits within the UK largest listed asset manager with over £750bn of assets. Benchmark has the benefit of having a focussed business model with clear accountability with the benefits of being part of one of the UK’s largest financial services businesses.

The Role

As an IT Support Engineer, you’ll be the first point of contact for technical support across the business. You’ll play a key role in maintaining our IT infrastructure, resolving issues efficiently, and ensuring our systems run smoothly to support day-to-day operations.

Key Responsibilities

• Serve as the first point of contact for end users needing support, both onsite and remotely.
• Handle incoming requests via phone, email, and service desk tickets, prioritizing and resolving issues within agreed SLAs.
• Perform routine maintenance checks on key systems, addressing any failures proactively.
• Accurately document hardware-related tasks and contribute to team knowledge sharing.
• Manage installation, configuration, and troubleshooting of end-user hardware, software, and peripherals.
• Work with vendors for services and issue resolution.
• Ensure technology and office space are maintained and organized.
• Create and manage corporate accounts following auditable procedures.
• Provide training on IT policies and new applications to staff.
• Support IT team with software deployments and maintain inventory of IT assets.
• Ensure endpoint protection is active and update systems as needed.
• Monitor PC performance and provide reports to management.
• Assist with compliance to regulatory standards and audits.
• Occasionally travel to remote sites for onboarding new acquisitions.

About You

• 2+ years in a technical desktop support role with strong troubleshooting skills.
• In-depth knowledge of Windows Client OS, networking principles, and Active Directory.
• Familiarity with Microsoft 365, remote management tools, and ticketing systems.
• Understanding of ITIL best practices and scripting with PowerShell.
• Excellent communication and customer service skills.
• College Diploma/GCSE/A-Level in Computer Science or related field preferred.
• Flexibility to work outside core hours as required.

What We Offer

• A supportive and inclusive team culture
• Opportunities for professional development and training
• Hybrid working options
• Competitive salary and benefits package
• Modern office environment in Horsham town centre and a shuttle service from Horsham train station.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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