Information Technology Support Engineer

JR United Kingdom; Ross-on-Wye; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a leading company as an Information Technology Support Engineer, supporting a key client site. This role involves managing IT support tickets, maintaining equipment, and ensuring service levels are met. Candidates should have strong knowledge of Windows OS, hardware troubleshooting skills, and active SC clearance.

Qualifications

• Strong knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and troubleshooting.
• Ability to manage tasks efficiently.

Responsibilities

• Manage and respond to IT support tickets, ensuring SLAs are met.
• Maintain accurate stock control and asset management.
• Handle hardware repairs and coordinate with vendors.

Skills

Windows OS

Office 365

Hardware troubleshooting

Deployment

Communication

Organisational skills

Tools

Intel-based hardware

Job description

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Information Technology Support Engineer, ross-on-wye

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Client:

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

9

Posted:

10.06.2025

Expiry Date:

25.07.2025

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Job Description:

Location: MOD Hereford: Hereford - Hereford HR4 7DD

Contract Type: [Contract] until 28th of November 2025

Clearance Required: SC Clearance (Security Cleared)

Join our team supporting a key client site, where you'll play a crucial role in maintaining IT service levels and supporting end users across the region.

Key Responsibilities:

• Manage and respond to IT support tickets for the local hub and surrounding spokes, ensuring SLAs are met.
• Maintain accurate stock control and asset management, including scanning equipment in and out of hub locations.
• Handle hardware repairs for in-warranty devices and coordinate with vendors for parts, replacements, and returns.
• Process IT equipment disposals in line with contractual obligations.
• Replenish IT lockers as needed.
• Support hardware rollouts, deployments, and break-fix activities.
• Flag potential service issues or improvement opportunities to the team leader.
• Adhere to all site regulations and internal processes.

Essential Experience & Skills:

• Strong working knowledge of Windows OS and Office 365.
• Experience with Intel-based hardware and device maintenance.
• Hands-on experience with hardware troubleshooting, rollouts, and deployments.
• Confident working with laptops, including setup and imaging.
• Excellent communication and organisational skills.
• Ability to work independently and manage tasks efficiently.

Additional Requirements:

• Active SC Clearance is required for this role
• Previous experience working in secure or government environments is a plus.

Ready to take the next step in your IT support career? Apply today to join a professional and fast-paced support team working on mission-critical systems.