Customer Support Engineer

JR United Kingdom; Bristol; Remote; GBP 31,000 - 37,000; Full time

Job summary

A leading company in customer support seeks a technical support specialist to enhance their services. You will work closely with clients, offering proactive solutions while managing relationships with internal teams. Ideal for those wanting autonomy in a remote working environment, training in automation technologies like UiPath or Blue Prism will be provided.

Qualifications

• Experience with automation technology (RPA).
• Good customer support experience.
• Ability to manage relationships with clients and teams.

Responsibilities

• Own issues and solve problems proactively.
• Work with clients directly.
• Support the team in delivering high-quality customer support.

Skills

Customer Support

Automation Technology

Proactive Problem Solving

Relationship Management

Tools

UiPath

Blue Prism

Job description

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You know what good customer support looks like and feels like.

You're not someone to wait around. You prefer to work proactively when solving problems, rather than reactively.

This role is technical and hands-on, so you'll report to the team lead and support them in delivering the best customer support possible.

You'll do this through accountability. You'll own issues, speak to clients directly, and manage relationships with other teams, like software development.

Technically, you'll need some experience with automation technology (RPA, such as UiPath or Blue Prism), and the company is happy to train and develop you in this area.

You'll be working in a small team of four, led by someone who has worked their way up from the bottom and now wants to give back to others.

This role suits those seeking more autonomy and accountability in their daily work. The lead would like to delegate some responsibilities for you to manage.

This is a mostly remote position with limited office attendance (less than twice a month).

Salary is up to £37k.

You must be based in the UK with full right to work to apply.

If you don't have an up-to-date CV, please apply. We can work through that later.

*Place Consulting Limited is an employment agency acting on behalf of our client. We reserve the right to close this advert when a suitable candidate is found. While we aim to provide feedback to all candidates who meet the criteria, sometimes this is not possible. For more feedback on your application, please contact us directly.*