Information Technology Support Engineer

Lucid Connect Ltd; Hemel Hempstead; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Microsoft Solution Engineer to join their technical team. This full-time role involves resolving technical queries, managing devices, and providing exceptional customer service in a fast-paced environment. Ideal candidates will have strong troubleshooting skills and effective communication abilities.

Qualifications

• Experience in supporting Windows Desktop and MDM.
• Strong communication skills, able to provide VIP support.

Responsibilities

• Responding to and resolving technical queries from end users.
• Ensuring customer documentation is kept up to date.
• Device management and stock control.

Skills

Communication

Troubleshooting

Self-sufficiency

Detail-oriented

Documentation

Tools

ITSM tool

MDM

Windows Desktop

Apple MacOS

Job description

This range is provided by Lucid Connect Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Our client is a Managed Services Provider/ Technology Solutions provider with an exciting opportunity to join their dedicated technical team.

This is a full time, permanent role, offering an immediate start for a Microsoft Solution Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills

The successful candidate will be required to complete a satisfactory DBS check.

Role Responsibilities:

• Responding to and resolving technical queries from end users and VIPs via ITSM tool
• MDM Administration
• Ensuring Customer Documentation is kept up to date
• Working with the team to identify and implement changes to Customer Environments to address common issues
• Providing the highest level of Customer Service
• Device management and stock control
• Updating assets on our Asset Management system
• Management of Customer Endpoint protection
• Assist Senior Engineers in implementing best practices across systems
• Dealing with escalations and BAU. Reporting to Line Manager
• Customer site visits where required

Key Skills & Experience

• Experience in supporting Windows Desktop
• Understanding of networking fundamentals TCP/IP DNS DHCP
• Able to be self sufficient and driven
• Willing to learn new skills
• Extensive experience of troubleshooting a range of devices
• Ability to provide VIP support both remote and face to face
• Ability to create detailed and accessible documentation
• Detail oriented and organised
• Have an ability to work independently, autonomously and take initiative
• Can multi-task and proactively manage various issues and conflicting priorities
• Have strong and effective written and verbal communication skills

Desirable Skills and Experience:

• MDM (Mobile Device Management) Especially
• Experience in supporting Apple MacOS / Ios and MS Windows
• Familiarity with an ITSM tool
• Phone Management

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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