Information Technology Support Engineer

Anson McCade; Greater London; On-site; GBP 32,000 - 46,000; Full time

Job summary

Anson McCade Pty, on behalf of a prominent global investment bank, is hiring an IT Support Technician for its European IT team in London, reporting to the Endpoint Support Manager.

You will be the first point of contact for users, maintaining desktops, laptops, phones and AV, with real-time incident handling and close collaboration with vendors. The role requires strong Windows 10, Microsoft 365, Active Directory/Entra and networking basics.

Qualifications

• Solid helpdesk/service desk experience.
• Strong Windows 10 & Microsoft 365 / Office support.
• Active Directory/Entra user administration including security groups and OUs.
• Good grasp of TCP/IP, DHCP, DNS basics.
• Hardware troubleshooting across PCs, laptops, printers.
• Knowledge of Cisco/IPC telephony and enterprise mobile device management.
• Familiarity with endpoint security (antivirus, malware, DLP).
• Customer-first attitude and methodical problem solving.

Responsibilities

• Be the first point of contact for users on a fast-paced trading floor.
• Log tickets, resolve incidents and service requests quickly and accurately.
• Install, configure and troubleshoot PCs, laptops, desk phones and mobile devices.
• Administer Windows and Apple environments and supported software.
• Support AV/meeting rooms (Zoom Rooms, MS Teams) for events.
• Assist with market data apps like Bloomberg, Fidessa and Refinitiv.
• Manage Active Directory/Entra accounts and groups; collaborate with vendors.
• Maintain documentation and monitor performance for improvements.

Skills

Windows 10

Microsoft 365 / Office support

Active Directory / Entra

Networking basics

Hardware repair

Cisco / IP Telephony

Endpoint security

Customer-facing approach

Tools

Zenoss/Service Desk tools

Job description

Want to support the technology behind a fast-paced trading floor? My client, a well-established global investment bank, is hiring an IT Support Technician for its European IT team. You’ll report to the Endpoint Support Manager.

The role

You’ll be the first point of contact for the bank’s users. You’ll keep desktops, laptops, phones, printers and AV kit running smoothly across the business, often under real time pressure. Your day-to-day will include:

• Taking user calls, logging tickets and resolving incidents and service requests quickly and accurately
• Installing, configuring and troubleshooting PCs, laptops, desk phones and mobile devices
• Administering Windows and Apple environments and the software that runs on them
• Supporting AV and meeting rooms (Zoom Rooms, MS Teams), from small rooms to large theatre-style events
• Supporting market data applications such as Bloomberg, Fidessa and Refinitiv
• Handling user accounts and groups in Active Directory and MS Entra
• Working with vendors, carrying out installs, moves and changes, and helping with hardware refresh projects
• Monitoring performance, recommending improvements and keeping documentation up to date

What you’ll bring

• Solid hands-on experience in a helpdesk or service desk role
• Strong Windows 10 and Microsoft 365 / Office support skills
• Active Directory and Entra user administration, including security and distribution groups, OUs, GPOs and ideally MIM
• A good grasp of networking basics: TCP/IP, DHCP and DNS
• Hardware troubleshooting and repair across PCs, laptops and printers
• Knowledge of Cisco and IPC telephony and of enterprise mobile device management
• Familiarity with endpoint security (antivirus, anti-malware, DLP)
• A customer-first attitude and a methodical approach to problem solving

Nice to have

• Experience in financial services, ideally in a trading environment
• Exposure to Bloomberg, Fidessa or Refinitiv
• ITIL knowledge

Good to know

• You’ll work one of several support rotas, and you may occasionally be contacted out of hours for urgent incidents or disaster recovery
• The role is subject to FCA Conduct Rules

This is a great chance to build your career in a high-profile financial services setting, with exposure to specialist trading technology that will set your CV apart.