Information Technology Support Engineer

The Engage Partnership Recruitment; Greater London; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an IT Support Engineer to join their dynamic team in London. The role involves supporting key infrastructure for AI and machine learning workflows, with a strong emphasis on Linux experience. The successful candidate will manage service requests, troubleshoot issues, and contribute to IT projects while working in a collaborative environment. This position offers hybrid flexibility and opportunities for professional growth in a cutting-edge tech landscape.

Benefits

Hybrid flexibility

Collaborative environment

Qualifications

• 2+ years’ experience in IT support or service desk environments.
• Familiarity with HPC workflows and virtual desktop solutions.

Responsibilities

• Providing service desk support across HPC and end-user systems.
• Troubleshooting scheduled tasks and OS-level issues.
• Administering Microsoft 365, Azure AD, Intune, and Teams.

Skills

Linux

Communication

Collaboration

Tools

Microsoft 365

Azure AD

Intune

Teams

Terraform

Jira Service Desk

Job description

Direct message the job poster from The Engage Partnership Recruitment

An opportunity to join a high-impact support and infrastructure team working across HPC, cloud, and end-user environments powering cutting-edge AI/ML systems.

The Role:

My client is looking for an IT Support Engineer to join their fast-paced, service-driven technical team. This person will support key infrastructure used in AI and machine learning workflows, covering both end-user and backend systems. Strong Linux experience is essential.

• Providing service desk support across HPC and end-user systems
• Troubleshooting scheduled tasks, automation failures, and OS-level issues (with a focus on Linux)
• Managing service requests, triaging incidents, and escalating when needed
• Leading onboarding/offboarding processes for user accounts and access
• Administering Microsoft 365, Azure AD/Entra ID, Intune, and Teams
• Supporting infrastructure operations, updates, patching, and maintenance
• Installing and configuring Linux systems, managing packages and users, and handling backups
• Contributing to IT projects, device provisioning, and technical documentation

(Candidates don’t need to tick every box – if the fundamentals are there, the client is open-minded.)

The team works across a diverse stack including:

Linux (essential), Windows, MacOS, Microsoft 365, Azure AD, Intune, Teams (incl. voice), NICE DCV, Slurm, CUDA, Jira Service Desk, Terraform, SiteGround, Confluence, and more.

• 2+ years’ experience in IT support or service desk environments
• Familiarity with HPC workflows and virtual desktop solutions
• Good working knowledge of Microsoft 365, Azure, and endpoint management tools
• Solid communication skills and a collaborative mindset
• Comfortable writing clear documentation and following support best practices
• Experience with Slurm, CUDA, NICE/Amazon DCV, or Citrix
• Infrastructure automation or scripting (e.g. Bash, PowerShell, Terraform)
• Understanding of network protocols (TCP/IP, DNS, DHCP)
• Familiarity with tools like SCCM, MECM, ServiceNow, or Jira

What’s in it for you:

• Be part of a high-performing team supporting AI/ML innovation
• Build experience across Linux systems, infrastructure, and cloud services
• Hybrid flexibility with a central London base
• Work in a collaborative, forward-thinking environment

Interested or want to learn more? Drop me a message or email me at [e-mail]

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting, IT System Operations and Maintenance, and IT System Custom Software Development

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Senior Information Technology Support Engineer

Senior Information Technology Support Engineer

London, England, United Kingdom 1 month ago

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