Information Technology Support Engineer

Hays; Aldershot; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading technology organization is seeking an IT Support Engineer in Aldershot. The role involves managing device migration and ensuring smooth transitions. Candidates must have strong organizational skills and the ability to follow detailed instructions. Immediate interviews available.

Qualifications

• Must have SC Clearance or be willing to obtain it.
• Must possess a UK passport.
• Experience with device management and migration processes is a plus.

Responsibilities

• Establish and maintain the Refresh Clinic.
• Transport and log devices as per migration schedule.
• Conduct daily manual stock checks and report findings.

Skills

Organisational Skills

Time Management

Communication Skills

Job description

Our client is a multi-national technology organisation servicing 625+ million customers globally. They’re passionate about creating a more connected, more inclusive, and more sustainable world. With their vision and drive, this opportunity will provide you with experiences that will challenge and excite you.

Are you ready to create a more connected world?

Your new role

We have an opportunity for an IT Support Engineer to join our client’s team in Aldershot, GU11 2LB.

We are seeking a dedicated IT Support Engineer to manage the migration and refresh of devices, ensuring smooth transitions and minimal disruption to users. This role requires strong organisational skills and the ability to work closely with the Contractor Engineer and Site Manager.

Responsibilities

1. Establish and maintain the Refresh Clinic.
2. Transport devices from the onsite storage location to the Refresh Clinic as directed.
3. Log into systems using provided devices, following instructions from the Contractor Engineer and Site Manager.
4. Collect existing devices from users and distribute new devices according to the migration schedule.
5. Ensure the correct number of devices are handed over and collected in line with the migration schedule.
6. Accurately update the workflow management system at all relevant steps.
7. Promptly report any issues arising from migration activities and escalate unresolved issues.
8. Conduct daily manual stock checks and report findings.
9. Place collected devices in the appropriate packaging and mark them for disposal or refurbishment according to the device Designation Rules.
10. Move all devices and equipment back to the onsite storage location at the end of each day.

What you’ll need to succeed

1. Must have SC Clearance or be willing to obtain it.
2. Must possess a UK passport.
3. Strong organisational and time management skills.
4. Ability to follow detailed instructions and procedures.
5. Excellent communication skills for reporting and escalating issues.
6. Experience with device management and migration processes is a plus.

What you need to do now

Our client is looking to interview immediately. Apply today or call us on 0116 2615000 to speak with one of our Talent Acquisition Specialists! If this role does not meet your requirements but you know someone interested, please pass on this opportunity.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Technology, Information and Media