Information Technology Support Engineer

JR United Kingdom; Chelmsford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the UK is seeking a Migration Support Technician for a critical hardware refresh project. The role focuses on assisting with device migrations, user support, and ensuring accurate record-keeping. Candidates must have experience in IT support and hold active SC clearance. This position offers an opportunity to play a key role in a significant project with a structured process and teamwork.

Qualifications

• Experience in IT support, device migration, or technical refresh projects required.
• Strong organizational skills and attention to detail necessary.
• Must hold an active SC clearance to qualify for this role.

Responsibilities

• Set up and manage the Refresh Clinic for device migrations.
• Assist users with system logins and laptop refreshes.
• Conduct daily manual stock checks and report findings.

Skills

IT support

Device migration

Technical refresh projects

Organizational skills

Problem-solving

Communication

Tools

Workflow management systems

Job description

Location: Portsmouth, UK

Contract Duration: 22 August 2025 – 24 October 2025

Working Hours: 9:00 AM – 5:30 PM, Monday to Friday

Security Clearance: Active SC Clearance Required – Only candidates with current SC clearance will be considered

Job Overview:

We are seeking a reliable and detail-oriented Migration Support Technician to assist with a major hardware refresh project. This role involves supporting device migration processes for end users, working closely with the Contractor Engineer and Site Manager to coordinate device movements, assist users, and maintain accurate records.

Key Responsibilities:

• Set up and manage the Refresh Clinic for device migrations.
• Transport devices from onsite storage to the Refresh Clinic as needed.
• Assist users with system logins and laptop refreshes.
• Distribute new devices and collect old devices according to the migration schedule.
• Update workflow management systems accurately at each step.
• Report and escalate issues encountered during migration.
• Conduct daily manual stock checks and report findings.
• Ensure secure packaging and storage of devices for disposal or refurbishment.
• Secure all equipment at the end of each day.

Required Skills & Experience:

• Experience in IT support, device migration, or technical refresh projects.
• Strong organizational skills and attention to detail.
• Ability to follow structured processes and meet deadlines.
• Experience with workflow management systems.
• Problem-solving and issue reporting skills.
• Excellent communication and teamwork abilities.
• Must hold an active SC clearance to qualify for this role.