Information Technology Support Engineer

JR United Kingdom; Cambridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prominent company is seeking a reliable Migration Support Technician to aid in a major hardware refresh project. This role involves ensuring smooth device migrations while collaborating with a team. Candidates must have experience in IT support and hold an active SC clearance.

Qualifications

• Experience in IT support or device migration required.
• Active SC clearance is essential.
• Detail-oriented and able to follow structured processes.

Responsibilities

• Set up and manage the Refresh Clinic for device migrations.
• Assist users with system logins and laptop refreshes.
• Perform daily manual stock checks and document findings.

Skills

Organizational skills

Problem-solving skills

Communication skills

Teamwork

Tools

Workflow management systems

Job description

Location: Portsmouth, UK

Contract Duration: 22 August 2025 – 24 October 2025

Working Hours: 9:00 AM – 5:30 PM, Monday to Friday

Security Clearance: Active SC Clearance Required – Only candidates with current SC clearance will be considered

Job Overview:

We are seeking a reliable and detail-oriented Migration Support Technician to support a major hardware refresh project. This role involves ensuring a smooth device migration process for end users. You will collaborate with the Contractor Engineer and Site Manager to coordinate device movements, assist users, and keep accurate records throughout the migration.

Key Responsibilities:

• Set up and manage the Refresh Clinic for device migrations.
• Transport devices from onsite storage to the Refresh Clinic.
• Assist users with system logins and laptop refreshes.
• Distribute new devices and collect old ones as per the migration schedule.
• Update the workflow management system accurately at each step.
• Report and escalate issues encountered during migration.
• Perform daily manual stock checks and document findings.
• Securely package and store devices for disposal or refurbishment.
• Lock and secure all equipment at the end of each day.

Required Skills & Experience:

• Experience in IT support, device migration, or technical refresh projects.
• Strong organizational skills and attention to detail.
• Ability to follow structured processes and meet deadlines.
• Experience with workflow management systems.
• Good problem-solving and issue reporting skills.
• Excellent communication and teamwork skills.
• Must hold an active SC clearance to qualify for this role.