Information Technology Support Engineer

Areti Group | B Corp; Birmingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a 2nd Line Support Engineer to ensure smooth operation of IT infrastructure. The ideal candidate will have extensive experience with Microsoft 365 and Salesforce support. Responsibilities include providing 2nd line support, managing M365, and collaborating with 1st line support. Relevant certifications are a plus.

Qualifications

• Proven experience in a 2nd line support role, preferably in a senior capacity.
• Strong expertise in Microsoft 365 stack and Salesforce support.

Responsibilities

• Provide 2nd line support for all IT-related issues.
• Manage and support the M365 stack including Exchange Online, SharePoint, Teams, and OneDrive.
• Collaborate with 1st line support to resolve complex issues.

Skills

Problem Solving

Communication

Education

Microsoft Certified: Modern Desktop Administrator Associate

Salesforce Administrator

Tools

Microsoft 365

Salesforce

Job description

Job Title - 2nd Line Support Engineer

Location - West Midlands

Onsite

Contract

Inside IR35

Rolling Monthly contract

The ideal candidate will have extensive experience with the Microsoft 365 (M365) stack and a strong understanding of Salesforce support. This role is crucial in ensuring the smooth operation and support of our IT infrastructure and applications.

Key Responsibilities:

Provide 2nd line support for all IT-related issues, ensuring timely resolution and minimal disruption to business operations.

Manage and support the M365 stack, including Exchange Online, SharePoint, Teams, and OneDrive.

Offer support and troubleshooting for Salesforce, assisting users with any issues and ensuring optimal performance.

Collaborate with 1st line support to escalate and resolve complex issues.

Maintain and update documentation related to IT processes and procedures.

Participate in the deployment and configuration of new systems and applications.

Ensure compliance with IT policies and procedures, particularly those related to security and data protection.

Provide training and guidance to junior team members and end-users as needed.

Key Requirements:

Proven experience in a 2nd line support role, preferably in a senior capacity.

Strong expertise in the Microsoft 365 stack (Exchange Online, SharePoint, Teams, OneDrive).

Experience with Salesforce support and troubleshooting.

Excellent problem-solving skills and the ability to work under pressure.

Strong communication skills, both written and verbal.

Ability to work independently and as part of a team.

Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, Salesforce Administrator) are a plus.