Application Support Engineer

TN United Kingdom; Coventry; Remote; GBP 42,000 - 50,000; Full time

Job summary

A leading company in AI-powered digital pathology is seeking a Technical Solutions Engineer. This remote role involves configuring and installing software for customers, troubleshooting issues, and developing customer relationships. Ideal candidates will have strong IT engineering experience and excellent communication skills.

Benefits

Bonus

Pension

Income protection

Qualifications

• Experience as an IT engineer or similar role.
• Ability to showcase solutions to diverse audiences.

Responsibilities

• Handling software-related requests.
• Troubleshooting software problems.
• Managing software and database migrations.

Skills

Scripting knowledge

Networking knowledge

Strong communication

Organization

Problem-solving

Diagnostic skills

Tools

Microsoft tools

Job description

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Technical Solutions Engineer

The COMPANY

With over 20 years of experience, our client is a pioneer in AI-powered digital pathology software and services. They are acknowledged global leaders in supplying this specialist software to the life sciences sector, enabling analysis and interpretation of slide images.

The ROLE

Due to an internal promotion, they now require a Technical Solutions Engineer to join their team. Working from home, the Technical Solutions Engineer will be responsible for configuring and installing the client's software for their customers.

The responsibilities include:

• Handling software-related requests
• Analyzing software issues and proposing solutions
• Troubleshooting software problems
• Identifying root causes of software issues
• Conducting software testing and installation
• Managing software and database migrations
• Advising customers on hardware and software configurations and implementation
• Developing customer relationships through professional and dependable interactions

The PERSON

The ideal candidate will be an intelligent and dynamic individual eager to develop their career within this progressive organization. Requirements include:

• Experience as an IT engineer, Technical Solutions Engineer, Application Support Engineer, etc.
• Scripting knowledge
• Comprehensive understanding of Microsoft tools and application environments
• Networking knowledge
• Strong communication, organization, problem-solving, and diagnostic skills
• Ability to showcase solutions to diverse audiences, including engineers, developers, architects, IT managers, and executives
• Ability to work independently and take ownership of projects

Salary & Package

Starting salary: £42,000

Package includes: Bonus, Pension, Income protection, etc.

Location

Remote working, candidates must reside anywhere in the UK, with suitable locations including:

• Cambridge, Peterborough, Nottingham, Northampton, Leicester, Birmingham, Leeds, Sheffield, Manchester, Liverpool, Bristol, Ipswich, Coventry, Wolverhampton, Edinburgh, Glasgow, London

Alternative Titles

Software Engineer, IT Solutions Engineer, Technical Software Engineer, IT Engineer, Applications Engineer, Application Support Engineer

About Mana Resourcing

Mana Resourcing is a specialist recruitment company serving the Engineering, Sales, IT, and Commercial sectors, dedicated to supporting the recruitment needs of modern businesses and candidates alike.