Information Technology Support Coordinator

The Graduate Project Limited; City Of London; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

The Graduate Project Limited is seeking a practical IT professional to help colleagues get the most from their technology. You will combine user support, equipment coordination and workplace software administration to ensure colleagues can access tools and guidance efficiently.

You will also contribute to training, documentation and enhancements to IT services, coordinating with an outsourced IT partner. The role includes Microsoft 365/SharePoint administration and developing clear procedures

Qualifications

• Experience providing IT support and helping users
• Ability to explain technical issues clearly and concisely
• Strong organisational skills and attention to detail

Responsibilities

• Help colleagues with routine questions about business software and coordinate outsourced IT support.
• Run training sessions and produce clear, practical instructions.
• Maintain accurate equipment records and assist with purchases and device management.
• Administer Microsoft 365 and SharePoint with technical partners to keep services running smoothly.
• Contribute to IT projects and develop written procedures on information handling, security and governance.

Skills

Customer service

Clear communication

Organisational skills

Training delivery

Tools

Microsoft 365

SharePoint

Job description

£35,000 per year | Full time | Hybrid working

Help colleagues get the most from their technology

Our client is looking for a practical IT professional who enjoys helping people and keeping day-to-day technology organised. You will bring together user support, equipment coordination and workplace software administration, making sure colleagues can access the tools and guidance they need.

This role suits someone who can explain a technical issue clearly, keep track of requests and work effectively with an external support company. Alongside helping users, you will contribute to training, documentation and improvements to IT services.

Supporting people and resolving requests

You will help colleagues with routine questions about business software and coordinate assistance from the outsourced IT service. This includes checking the progress of outstanding requests, following up delays and escalating matters that need specialist attention. You will work with users and suppliers to keep everyone informed and move issues towards resolution.

You will also make technology easier to understand by running training sessions and producing clear, practical instructions. Some materials will be developed with external specialists; others will respond directly to the questions colleagues raise.

Keeping equipment and systems organised

Accurate equipment records will be part of your remit. You will help arrange purchases, maintain an overview of devices and support the IT arrangements needed when people join or leave the organisation.

You will assist with the administration of Microsoft 365 and SharePoint, working with relevant colleagues and technical partners to keep these services running smoothly. The emphasis is on reliable everyday use, appropriate support and well-organised processes.

Helping improve the service

You will coordinate contributions to IT projects, bring together information from colleagues and suppliers, and follow through on agreed actions. By participating in discussions about technology, you will help ensure that user needs inform improvements.

You will contribute to written procedures and guidance covering the safe and effective use of IT. This includes supporting good information-handling practices and helping the organisation maintain appropriate security and governance arrangements