Information Technology Support Specialist

Saxtons; Chelmsford; On-site; GBP 32,000 - 39,000; Full time

Job summary

Saxtons is seeking an IT professional to develop, implement, test, and maintain hardware/software for IT solutions that meet business requirements. You will analyse user needs, troubleshoot issues, and ensure systems run efficiently and securely.

You will monitor IT equipment, configure networks, support employees, assist with upgrades, maintain documentation, and ensure compliance with IT policies and data security standards.

Qualifications

• Proven experience as IT specialist/ developer/ technician or relevant position.
• Excellent diagnostic and problem-solving skills.
• High attention to detail.
• Ability to communicate IT solutions clearly to all employees.
• In-depth understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.

Responsibilities

• Set up workstations with computers and devices.
• Check hardware to ensure functionality.
• Install and configure software per specifications.
• Develop and maintain local networks with appropriate security.
• Provide orientation and guidance to users on software and equipment.
• Schedule upgrades and maintenance without disrupting work.

Skills

IT experience

Diagnostic skills

Attention to detail

Communication skills

Computer networks

Security & privacy

Education

Degree in CS/Engineering (desirable)

Job description

You will be responsible for the development, implementation, testing, and maintenance of hardware/software for IT solutions to meet business requirements. The role involves analysing user needs, troubleshooting technical issues, and ensuring that systems operate efficiently, securely, and reliably.

You will also monitor, configure, and control the setup of IT equipment internally, including hardware, software, networks, and user accounts. In addition, you will provide technical support to employees, assist with system upgrades and installations, maintain accurate documentation, and ensure compliance with organisational IT policies and data security standards.

Responsibilities

• Duties & Responsibilities
• set up workstations with computers and necessary devices
• check computer hardware to ensure functionality
• install and configure appropriate software and functions according to specifications
• Develop and maintain local networks, ensuring security and privacy of networks is set as needed
• provide orientation and guidance to users on how to operate new software and computer equipment
• organise and schedule upgrades, and maintenance without deterring others from completing their work
• perform trouble shooting to diagnose and resolve problems
• research, design and implement software programs, testing and evaluating their suitability to the business
• identify areas for modification in existing programs
• project manage the implementation and induction of new IT software/programs in the business and ensure all delegates are trained and have comprehensive understanding of the system as required
• Any other duties as instructed by management
• Review, analyse, develop, and implement system change in a timely manner

Qualifications

• degree in computer science, engineering or relevant field desirable but not essential

Required Skills

• proven experience as an IT specialist/ developer/technician or relevant position
• excellent diagnostic and problem-solving skills
• high attention to detail
• the ability to communicate clearly all IT solutions to all employees
• in depth understanding of diverse computer systems and networks
• good knowledge of internet security and data privacy principles

Job Type: Full-time

Salary: Up to £35,000.00 per year

Schedule: Monday to Friday 9-6

Equal Opportunity Statement

We are an equal opportunity employer and do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.