Information Technology Support Analyst

JR United Kingdom; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Analyst to enhance healthcare accessibility through technology. This role involves providing second and third line support, collaborating with users and technical teams to resolve issues efficiently. As part of a passionate team, you will contribute to improving key business systems, ensuring they meet user needs. If you thrive in a collaborative environment and are eager to learn, this is your opportunity to make a meaningful impact in the healthcare sector.

Qualifications

• Experience in 2nd and 3rd line support.
• Ability to understand business processes and system configuration.

Responsibilities

• Provide detailed second/third line operational support.
• Liaise with users to understand system issues.
• Manage configuration of roles and permissions.

Skills

Change Management Knowledge

Analytical Skills

Problem-Solving Skills

Team Collaboration

Ability to Learn Quickly

Job description

Social network you want to login/join with:

Information Technology Support Analyst, united kingdom

col-narrow-left

Client:

OptumUK

Location:

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

col-wide

Job Description:

The Vacancy

Are you a Support Analyst looking to join an organisation where what you do genuinely makes an impact? This is an opportunity to support key business systems that support our goal of positively impacting the health and wellbeing of the UK population.

This role sits within a part of the IT support team responsible for supporting multiple business areas and products. Your main focus will be will be acting as a second / third line support, working closely with the users, development team and technical services.

We are a collaborative team, we work hard and are passionate about what we do, but we ensure we have fun along the way. If this sounds like something you want to be a part of then apply today!

What you’ll do

We believe in the power of technology to make healthcare faster, better, and more accessible to all, and therefore you will play a key part in supporting us in making it happen!

Other key responsibilities and accountabilities will include;

• Provide detailed second / 3rd line operational support, investigation, and analysis of system issues
• Liaise with the users to understand the background of the issues and how they use the system to help determine possible causes of an issue.
• Working with the internal systems and project teams to help determine the priority of bug fixes and enhancements.
• Take a key role within any Major Incident of the key internal systems.
• Manage configuration of roles, permissions, and security
• Provide reports on utilisation and resolution time of detailed issues raised.

Who you’ll be

You will have experience working in 2nd and 3rd line support and you will be comfortable working in a team.

We want you to be able to have a growth mindset, take ownership and accountability for what you are doing and be keen to learn new skills.

Here, we are advocates for promoting the ability to think freely and creatively. We want you to have a curious nature, looking at improvements and efficiencies

Other key skills we are looking for you to demonstrate include;

• Change management knowledge
• Ability to learn quickly
• Ability to easily understand business processes and system configuration
• Motivated
• Strong investigation, analytical and diagnostic skills

If this sounds like you, then apply today and find out more why Optum UK is a great place to be!

Equality, Diversity, and Inclusion

At Optum UK, we are committed to providing an inclusive, equitable culture where people feel able to bring their whole selves to work and to reach their full potential. This is a foundation stone of Optum UK, anchoring the employee cycle from recruitment through to ongoing personal development and genuine, continuous two-way employee engagement, supported by our company values which determine everything we do.

Optum UK is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of race, colour, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. We will always work to accommodate individual needs during your application journey. If you require any adjustments, please advise the talent team.