Information Technology Support Analyst

Genesis Technology Services Limited; Northampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Genesis Technology Services Limited is seeking a Level 2 Service Desk Analyst in Northampton. You will engage with Microsoft technologies, gain experience with Azure, and provide crucial 1st line support. This role offers a dynamic work environment with opportunities for professional growth and skills development.

Benefits

Company pension scheme

Technical training and certifications

Company laptop

Modern, air-conditioned offices with free parking

Qualifications

• 3+ years in IT Support / 1st/2nd Line / Help desk / Service Desk.
• Strong knowledge of Windows Desktop and Server OS (2012–2025).
• Full UK driving licence required.

Responsibilities

• Deliver prompt and effective 1st line support across server/desktop OS.
• Assist with hardware/software rollouts across the UK.

Skills

ITIL practices

Customer-focused

Interpersonal skills

Analytical

Solutions-oriented

Job description

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Recruitment Specialist at Genesis Technology Services Limited

About the Company

One of our reputed clients is looking for a Level 2 Service Desk Analyst.

"We want to be the company you’re excited to work for. We believe that when you love what you do, you’ll achieve amazing things—and we want you to achieve them with us. Join a dynamic, fast-growing business where innovation and success go hand in hand. People are at the heart of everything we do. As we continue to grow, we’re looking for more talented individuals to join our exceptional team."

About the Role

You’ll be working with the latest Microsoft technologies and gaining hands-on experience with Azure as we transition away from on-premise infrastructure. It’s a fantastic environment for tech development, with major projects lined up for 2025 and a strong commitment to investing in cutting-edge solutions.

Responsibilities

• Deliver prompt and effective 1st line support across server/desktop OS, hardware, software, networks, and backups.
• Assist with hardware/software roll outs, including travel and overnight stays across the UK.

Qualifications

• 3+ years in IT Support / 1st/2nd Line / Help desk / Service Desk
• Router, firewall, Wi-Fi, and switch configuration
• Strong knowledge of Windows Desktop and Server OS (2012–2025)
• Microsoft Exchange (on-prem and hosted)
• Networking fundamentals (TCP/IP, DNS, DHCP)
• Backup and disaster recovery tools
• Full UK driving licence

Required Skills

• Familiarity with ITIL practices

Preferred Skills

• Customer-focused with excellent interpersonal skills
• Self-motivated and committed to quality service
• Clear communicator, able to explain tech to non-tech users
• Analytical and solutions-oriented

Pay range and compensation package

Competitive, based on experience, plus pension and benefits.

Equal Opportunity Statement

We believe in investing in our people. Our success is built on the strength and consistency of our team. Here’s what we offer:

• Company pension scheme
• Personal and professional development plans
• Technical training and certifications
• Company laptop
• Modern, air-conditioned offices with free parking

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media, Information Services, and IT Services and IT Consulting

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