Information Technology Operations - Infrastructure Technical Support Practitioner

HelloKindred; Greater London; On-site; GBP 32,000 - 52,000; Full time

Job summary

HelloKindred in the United Kingdom is seeking an Information Technology Operations - Infrastructure Technical Support Practitioner to provide ongoing L1/L2 support across desktop, OS, mobile and basic infrastructure. This onsite role involves hardware troubleshooting, imaging laptops, and delivering responsive customer service.

You will work across various platforms, support peripherals like printers, and help implement OS changes at the server/network level, ensuring stable production and

Qualifications

• Experience providing L1/L2 technical support.
• Experience with desktop OS and mobile platforms.
• Ability to image laptops and perform imaging processes.
• Strong customer service skills.
• Experience in IT infrastructure environments.
• Onsite support experience.

Responsibilities

• Provide ongoing technical support and maintenance for production and development systems and software products.
• Support configured services running across various platforms within defined operating models and processes.
• Provide remote and onsite hardware and software support.
• Implement technology at the operating system level across server and network areas.
• Support specific software solutions, vendors, and technology brands.
• Troubleshoot and resolve L1 and L2 technical issues.
• Troubleshoot and resolve desktop hardware faults.
• Build new laptops and perform required imaging processes.
• Provide mobile device support across iOS and Android platforms.
• Provide basic printer support.
• Deliver effective customer service throughout technical support activities.
• Apply technical knowledge across a broad range of IT infrastructure environments.

Skills

L1/L2 support

Desktop support

OS troubleshooting

Mobile device support

Printer support

Imaging laptops

Customer service

Hardware fault diagnosis

Job description

Anticipated Contract End Date/Length: January 31, 2027 Work setup: Onsite (5 days per week in office)

Our client in the global professional services industry is looking for an Information Technology Operations - Infrastructure Technical Support Practitioner to provide ongoing technical support and maintenance for production and development systems, software products, hardware, and configured services across various platforms. The role will provide L1 and L2 technical troubleshooting and support across desktop, operating system, mobile, and basic infrastructure environments.

What you will do:

• Provide ongoing technical support and maintenance for production and development systems and software products.
• Support configured services running across various platforms within defined operating models and processes.
• Provide remote and onsite hardware and software support.
• Implement technology at the operating system level across server and network areas.
• Support specific software solutions, vendors, and technology brands.
• Troubleshoot and resolve L1 and L2 technical issues.
• Troubleshoot and resolve desktop hardware faults.
• Build new laptops and perform required imaging processes.
• Provide mobile device support across iOS and Android platforms.
• Provide basic printer support.
• Deliver effective customer service throughout technical support activities.
• Apply technical knowledge across a broad range of IT infrastructure environments.