Information Systems Analyst

Onward Homes; Manchester; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Onward Homes is seeking an experienced Information Systems Analyst to join its ICT team in a hybrid role, supporting applications and resolving system issues while collaborating with colleagues and suppliers.

The candidate will specialise in Aareon ActiveH housing management, drive improvements, and ensure reliable business systems aligned with organisational needs.

Qualifications

• Experience with the Aareon ActiveH housing management system.
• Strong problem-solving skills and customer service focus.
• Ability to communicate ideas clearly and logically.
• Desire to learn and succeed in a multi-application support environment.
• Understanding of housing sector environment and practices.

Responsibilities

• Provide 1st and 2nd line support/maintenance for all supported applications.
• Support development and delivery of new functionality and upgrades; improve service quality.
• Deliver face-to-face and remote technical support to colleagues.
• Handle Service Desk calls professionally and efficiently.
• Liaise with external support teams for restoration, improvement, and implementation of systems.
• Maintain knowledge of service delivery standards and adhere to guidance.

Skills

Aareon ActiveH experience

Problem solving

Communication skills

Teamwork

Learning mindset

Housing sector knowledge

Relationship building

Education

ITIL Foundation

Tools

SQL databases

Open Accounts Financial Accounting Suite

Job description

About The Role

At Onward, we're committed to creating positive change in our communities through the homes we provide and the services we deliver. We're looking for an experienced and customer-focused Information Systems Analyst to join our ICT team.

This is a hybrid role, combining home and office working, where you'll provide application support, investigate and resolve system issues, and work closely with colleagues and suppliers to ensure our business systems remain reliable, effective and meet organisational needs. You'll also support system enhancements and contribute to the continuous improvement of our digital services.

Experience of using and supporting the Aareon ActiveH housing management system is essential for this role, alongside strong problem-solving skills and a passion for delivering excellent customer service.

Key Responsibilities

Application Support

• Provide 1st and 2nd line support / maintenance for all supported applications

Systems Maintenance and Service Development

• Provide support to the Senior Information Analyst role in the development and delivery of new functionality and upgrades to existing solutions.
• Work to constantly develop and improve the effectiveness and quality of service provided to other business areas and continually build on operational relationships and operational understand.

Face to Face Support

• Deliver face to face and remote technical support to colleagues

Telephone Support

• Dealing with Service Desk telephone calls from colleagues and business partners in a professional manner.

External Support Liaison

• Liaise effectively and professionally with external support teams in the restoration, improvement and implementation of business system applications.

Priorities

• Be aware of ICT priorities and maintain knowledge of service delivery standards and adhere to established guidance on delivery of service.

Skills/Experience

Essential

• An understanding of business applications.
• Demonstrable experience of working with the Aareon ActiveH housing management system.
• Be able to communicate ideas and concepts in a clear and logical manner.
• Excellent problem solving skills, and able to collate evidence quickly to diagnose problems and implement solutions.
• Demonstrate a desire to learn and succeed within a support environment across a large number of applications.
• Understanding of the environment and practises of the housing sector.
• Able to work effectively in a team to deliver against agreed targets.
• Ability to develop positive relationships with colleagues and customers.

Desirable

• Understanding of the Open Accounts Financial Accounting Suite.
• Experience of supporting and maintaining a SQL database.

Qualifications

Essential

• ITIL Foundation.

About Onward

Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region.

We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference.

In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential.

We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment process via the email address below.

At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions.