Information Systems Analyst

Onward; Manchester; Hybrid; GBP 37,000 - 45,000; Full time

Job summary

Onward Homes in Manchester is hiring an Information Systems Analyst on a full-time basis. You will provide 1st/2nd line support for business applications, focus on Aareon ActiveH housing management, and help improve digital services within a hybrid work setup.

Ideal candidates will have ITIL Foundation, strong problem-solving, and customer-focused skills, plus the ability to work across multiple applications within the ICT team.

Qualifications

• Experience using the Aareon ActiveH housing management system.
• Strong problem-solving abilities and customer-focused approach.
• Ability to communicate ideas clearly and logically.
• Desire to learn and succeed in a multi-application support environment.
• Understanding of housing sector environment.
• Ability to work effectively in a team to meet targets.

Responsibilities

• Provide 1st and 2nd line application support and maintenance for all supported applications.
• Assist in development and delivery of new functionality and upgrades; improve service quality.
• Deliver face-to-face and remote technical support to colleagues.
• Handle Service Desk calls professionally and efficiently.
• Coordinate with external support teams for system restoration and enhancements.
• Remember ICT priorities and adhere to service delivery standards.

Skills

Aareon ActiveH experience

Business applications

Communication

Problem solving

Teamwork

Customer-focused

Housing sector knowledge

Relationship building

Education

ITIL Foundation

Tools

Open Accounts Financial Accounting Suite

SQL database

Job description

About The Role

This full time Information Systems Analyst post at Onward in Manchester offers a salary of £40,650. Working on a hybrid basis, splitting time between home and the office, the successful candidate provides application support, investigates and resolves system issues, and liaises with colleagues and suppliers to keep business systems reliable and effective. Duties also include supporting enhancements and helping to improve digital services continuously. Applicants must have experience using and supporting the Aareon ActiveH housing management system, together with strong problem-solving abilities and a customer-focused approach. The position sits within Onward's ICT team, supporting the organisation's commitment to positive change across its communities.

Key Responsibilities

• Application Support Provide 1st and 2nd line support / maintenance for all supported applications
• Systems Maintenance and Service Development Provide support to the Senior Information Analyst role in the development and delivery of new functionality and upgrades to existing solutions. Work to constantly develop and improve the effectiveness and quality of service provided to other business areas and continually build on operational relationships and operational understand.
• Face to Face Support Deliver face to face and remote technical support to colleagues
• Telephone Support Dealing with Service Desk telephone calls from colleagues and business partners in a professional manner.
• External Support Liaison Liaise effectively and professionally with external support teams in the restoration, improvement and implementation of business system applications.
• Priorities Be aware of ICT priorities and maintain knowledge of service delivery standards and adhere to established guidance on delivery of service.

Skills / Experience

Essential

• An understanding of business applications.
• Demonstrable experience of working with the Aareon ActiveH housing management system.
• Be able to communicate ideas and concepts in a clear and logical manner.
• Excellent problem solving skills, and able to collate evidence quickly to diagnose problems and implement solutions.
• Demonstrate a desire to learn and succeed within a support environment across a large number of applications.
• Understanding of the environment and practises of the housing sector.
• Able to work effectively in a team to deliver against agreed targets.
• Ability to develop positive relationships with colleagues and customers.

Desirable

• Understanding of the Open Accounts Financial Accounting Suite.
• Experience of supporting and maintaining a SQL database.

Qualifications

Essential ITIL Foundation.

About The Organisation

About Onward Onward Homes is one of the largest registered providers of social housing in the Northwest, with 35,000 properties across the region. We believe that everyone deserves a place to call their own, which is why we’re committed to building 500 new homes each year. We do more than just provide a roof over our customers’ heads, we’re here to make a real difference. In addition to creating positive spaces for our customers we continuously strive to create a positive and progressive workspace to enable our colleagues to achieve their full potential. We embrace diversity and strive for diverse teams to create an inclusive culture which enables Onward to thrive and be representative of the communities that we serve. We want to ensure that everybody has an opportunity to be part of our recruitment processes and will therefore make reasonable adjustments to accommodate our candidates. Please let us know if there is anything we can do to assist you with our recruitment processes via the email address below. At Onward Homes, your application will be reviewed by a human who carefully considers your CV, skills, knowledge and experience as part of our recruitment process. We do not use AI to make hiring decisions. If candidates have any concerns / questions in relation to the role at any stage of the recruitment and selection process they can contact the HR team on [e-mail] and a member of the HR Team will be in touch.

#LI-AM1 #INDLP